"Single beds" turned out to be a sofa bed and a space saving temporary frame with mattress. Tap for shower was broken. It took speaking to three members of staff to get cooked breakfast premium refunded as it was not needed. What was surprising and quite shocking was that the staff seemed disinterested with resolving the situation. It's a shame as the building and grounds are really quite impressive.
J-P
J-P,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 19 日
The chef slagging the family off when we complained about the burger so I turn paid in full
Olivia
Olivia,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 24 日
Disappointed
Great potential but turned into an awful night stay
The window only opened about 10 inches and there was no breeze the room can barely fit a double bed in but they’ve squeezed a toilet and a dirty shower. (Sink is randomly in the bedroom) can barely walk around the bed.
It was SO HOT we couldn’t sleep staff said nothing can be done don’t have any fans. They need to invest in better amenities as quite frankly not possible to sleep in that condition. The bathroom door fell apart in my hands it was just a very disappointing room.
The hotel itself was lovely. It’s a shame the bar staff was never at the bar.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 23 日
Lynne
Lynne,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 20 日
Needs a re
Feels tired and in need of a refresh.
Old fridges and spare beds/mattresses sitting in corridors when they should be stored away.
They host weddings which I feel like they should share with you if one is booked during your stay as it’s incredibly loud.
Staff very friendly.
Jonathan
Jonathan,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 7 日
Tina
Tina,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 25 日
Not Good. Nobody on Reception on arrival. We waited 15minutes until someone turned up. We had Sandwiches and Drinks in The Garden. Cutlery and Condiments not offered. When we received them both the salt and pepper were empty. The table wasn’t cleared for 2 Hours. I checked in on line but that was a complete waste of time! The Receptionist asked me all the details again. The Manager didn’t acknowledge us and all of the staff needed training as there didn’t seem to have any Customer Service Skills. The Restaurant Food was good and one waitress stood out and had excellent social skill. I think her name was Ria. Very uncomfortable beds.
Eileen
Eileen,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 21 日
Dissapointed
I was a little dissapointed with our stay. We booked this place as we were visiting peppa pig world but wanted somewhere a little nicer to stay than the local holiday inn.
Upon arrival we were informed there would be no house keeping during our stay, this meant we'd ran out of tea bags on the first morning and both the bins were overflowing as we were staying with out 3 year old.
We had no soap, shower gel or shampoo in our room, i did try to ask at the front desk but gave up.
We had an issue with our bath on the first night, the plug wouldnt release to drain the water. We had to get staff up to the room to remove the plug and the following day they provided a new plug but it was too large to fit in the hole so we couldnt fill the bath up the next time.
We had dinner in the hotel restaruant on our first night where the service was poor. We had booked a table but they didnt have a record of it. I order ateak rare and it was more medium/well. We ordered a round a drinks with one of the staff and after 15 minutes had to reporder as there was 'no record on the till'
Our room was also over the washing machines so we were woken up fairly early to thrumming of the washing machines which was very loud in the room.
All of this is a shame as the hotel and gardens are very beatiful and would otherwise make for a lovely stay.
Matthew
Matthew,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 5 日
Pleasant stay
We went to check in at 3pm but the room was not ready until 3.20pm. No dog welcome pack on arrival but after we asked they did provide it.
Bed really comfortable, very quiet at night which was lovely. Breakfast was cold but it was tasty. Swimming pool lovely and warm but could do with an update. Lovely grounds and great area. Close to everything we wanted.
Andrea
Andrea,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
A relaxing short stay
Nice old style building with themed decoration and preserved older features. The swimming pool was clean and ideal temperature. However, probably due to the size and age of the property the water pressure in the room was very low (for shower, basin and toilet). We knew it was a small (snug) room when we booked but it was adequate for our 3 night stay.
Richard
Richard,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 2 日
Average hotel with room for lots of improvements
This was just an average stay which is a shame as it looks like such a lovely hotel.
Upon arrival we had to wait a long time to check in as the receptionist was also the person serving at the bar in a different room.
Arrival drinks were disappointing as the barrel needed to be changed but staff had no time to do this.
The room was boiling hot even with the window wide open. No controller or way or turning on the air con.
Room was very noisy at 5am and sounded like we were right above a generator which woke the whole family who couldn’t then go back to sleep.
Very disappointed.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Nice relaxing break.
Nice relaxing break, the hote pool was very good it could do with a bit of a spruce up but was clean and tidy whilst we were there.
julian
julian,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 23 日
Ruby
Ruby,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 20 日
Lots of parking
Along a long bumby road. My room was right over main entrance and car park so quite noisy . My toilet and the one next door was very noisy to flush.
Nigel
Nigel,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Margaret
Margaret,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 26 日
Nicola
Nicola,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Rob
Rob,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 17 日
Super accommodating staff
Dog friendly. Friendly and supper helpful staff.
Glenda
Glenda,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 3 日
Wonderful hotel. Only problem was we got woken up by delivery vans very early morning on Sunday, and we weren’t too keen on the dinner atmosphere.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 27 日
Pleasant weekend retreat
The hotel location is lovely although a little easy to miss if arriving in the dark, and I’m sure the grounds will be super when the weather is good enough to enjoy them. Service from the staff was universally excellent and the room was comfortable. A few little niggles here and there, like having to duck to fit under the shower when I’m only 5’ 10”, and perhaps the room is just a little ‘tired’ in places but nothing dramatic. Dinner was excellent, breakfast slightly less so considering the price point. Overall an enjoyable stay.
Bruce
Bruce,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 12 日
Mark
Mark,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 7 日
John
John,2 晚行程
Expedia真实住客点评
2/10 很差
2024 年 11 月 28 日
service was poor, No internet, bad hotel with little service