We booked the Ambrose last minute after our AC stopped working during an insanely hot day, and overall we had a good stay. The room was comfortable, the patio was spacious, and we enjoyed the lobby happy hour.
The AC was pretty noisy and difficult to regulate, but honestly we were just grateful to have AC that night.
The bigger issue was in the bathroom. A piece of the towel cabinet suddenly fell off and landed on my foot. When I looked at it afterward, it appeared the panel had literally been held together with tape. Thankfully I was okay, but we were staying with our toddler and it was concerning to think about what could have happened if it had fallen on her.
I told the front desk right away, and their response was disappointing. There was no apology or concern, just essentially, “Thanks for letting us know, we’ll have someone fix it for the next guest.” A simple “I’m sorry, are you okay?” would have gone a long way.
We otherwise enjoyed the hotel, but I hope they take maintenance and guest safety concerns more seriously.