HORRIBLE! Went on a honeymoon trip expecting top notch rooms but no. You get
holiday inn vibes. the view from the lobby is amazing. other than that it is horrible! We also had a 12 hour RAVE during our stay which was NOT announced anywhere. Also DAILY 11am to 7pm EXTREMELY LOUD MUSIC due to a beach party club under our hotel. I requested a refund and got nothing! Hotels.com would blame Hyatt and Hyatt would blame Hotels.com, all I was offered was a 100 dollar voucher for another stay. Overall 0 stars!
Emilio
Emilio,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 10 日
Pésima la limpieza e higiene del hotel
El hotel ya necesita una remodelada!!! la limpieza es pésima dos veces encontramos cucarachas en la habitación, los huéspedes sacan el alimento al pasillo y pasan horas para que el personal lo recoja, los elevadores tienen un olor muy desagradable, hay un club de playa que está dentro de las instalaciones del hotel, aunque ellos dicen que no pertenece a al hotel, la música tan alta, que resulta imposible relajarte. Las habitaciones ya necesitan una remodelada, cuentan con un mobiliario muy viejo.
Sonia
Sonia,8 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
真实旅客
3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Alejandra
Alejandra,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
Cameron
Cameron,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Todo perfecto
Karla
Karla,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Shawn
Shawn,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Eric
Eric,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 15 日
The service and food were poor this is not a 5 star hotel by any means. Location is great but that is about it
Danyel Salomon
Danyel Salomon,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 14 日
Excellent
Rodrigo
Rodrigo,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 13 日
Curtis
Curtis,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 3 月 13 日
Rave Party Next Door
On the second night of our stay the beach club next door threw a Rave party that lasted from midnight to 7am. The music was so loud it felt like it was shaking the hotel. We called the desk at 3am and they said they called the police but nothing could be done. The next day in the lobby there were many upset guests and the hotel line was that they were "speaking to management" about it. After we spoke to some guests and other hotel employees, it was clear the hotel knew this rave was happening. The stage for the rave was the size you see at a full blown concert. They should have warned guests. I honestly would have found 1 night of accommodations for my family but that is impossible to do at 2am. If there was truly nothing they could do about the Rave then they should've been prepared for some type of compensation for the guests effected. After many conversations over a couple of days, and no "upper management " to be found they finally gave in and gave us a cabana by the pool for one day. The majority of staff are nice here but the front desk is lacking in customer service.
Kevin
Kevin,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 12 日
Very nice
Mark
Mark,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 11 日
Slavik
Slavik,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 11 日
Pablo
Pablo,3 晚行程
Expedia真实住客点评
2/10 很差
2025 年 3 月 10 日
aviva
aviva,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 9 日
GLENN
GLENN,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Service here was impeccable. Jorge, Ana, Maria, Melanie, Eduardt, Adrien, Gerardo - everyone went out of their way to ensure we were enjoying our stay. We can’t wait to come back.
Louise
Louise,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Hotel was fantastic. Super beautiful. We had an issue with the first room (to be fair we upgraded rooms late and I think that was the last room they had available) and the hotel reached out to us to move us when a new room became available. Hotel is also situated in an amazingggggg location, so walkable and safe. Just absolutely loved my stay. We also got the Club Lounge which was so worth it. We’ll definitely be back!
Yun
Yun,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Raymond
Raymond,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 6 日
The hotel is pretty nice, with direct access to the beach and just a block away from the 5th Ave. On-site restaurants are good, but a bit expensive. The main drawback was a music from an adjacent venue, really loud and non-stop all weekend long, so if you are looking for a quiet paradise, look somewhere else (or plan your trips for the weekend, as during the week it's not that bad). Overall, we had a good time, would stay there again.
Khazhgery
Khazhgery,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 5 日
Love this hotel. Can’t wait to be back!
Jared
Jared,4 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 3 月 5 日
Un robo, pague por expedia una cantidad y termine pagando en el hotel servicios ridiculos como el uso de playa, uso de internet, uso de multimedia, ademas de tener que dejar un deposito muy alto para la estancia.