I got my room online and when me and my service animal who was wearing her vest and had previously stayed prior to our arrival at the oyo on John harden drive,the employee said unless I had registration papers my service animal wouldn't be allowed without her registration papers and so I said well I'll take her to the house and then I would be back,, but without informing me,, the employee went up and got my belongings and took them downstairs and then waited for me to enter the building and then waited until I inserted the room key of witch should have been deactivated seems how the oyo employee said I cancelled my room!! so then I come downstairs not realizing what is happening,,and was approached by two jpd saying I was trespassing and that I'm banned now from oyo hotel!!! wow