I was reassigned a lower level room due to party happening on 15th floor during check in. Come to find out, it's one of those handicap accessible rooms. There was simply a shower curtain and now barrier to keep the water from flooding the floors. The "seat" had mold on it as seen when folded up. The "resort" fee was useless. It came with a $20 credit for mini bar but there was nothing useful for me as I don't drink. And, the cheap $10 dine in voucher did not allow for anything because there is a fee attached so nothing was actually "free".... Night 2, there was a large party outside the hotel that lasted past 2am. Tried calling front desk but no one bothered to answer or call back when trying to switch rooms. Checking out, didn't get his name, but tall young black kid, was rude as heck. I said I was checking out and he was rude in telling me I had to drop it in a drop box that was blocked by another gentleman also trying to wait on assistance from another woman at front desk. The woman was kindly helping him but simply kept saying "over there" more rudely each time til I finally saw the drop off key box. Then, I said, I was picking up 2 printouts that hotel agent had sent me email saying would be held for me at morning. He tried to say he couldn't see it when I said, "Ooh, I see it. It's right under there" and he was so rude in staring and then trying to refuse to give it to me. He just kept holding it above me but not handing it over. Completely rude and unprofessional.