Disgusting and Unsanitary Room!
We arrived late and exhausted on our first night and went straight to sleep. The next morning, we were horrified to find that the blanket, sheets, and pillowcases were covered in nasty stains. The hotel provided only one set of bath towels, which were also stained, and informed us that they “do not provide hand towels.”
The website advertised a fully furnished room with a mini bar (fridge), but there was no fridge at all. This was a major issue for me since I am currently nursing my son and specifically booked this room for that reason. Additionally, the room had only one outlet, which was extremely inconvenient.
The AC/heater was another hassle—it either made the room freezing or unbearably hot. We reported all these issues to the receptionist, providing photo evidence, but all we received was an apology. They claimed the hotel was “fully booked” and couldn’t offer us another room.
The poor customer service, combined with the filthy conditions, made it impossible to stay another night. We checked out a day early and will never be returning.