The pool and grounds are gorgeous, but the beach is miniscule, and you can barely see the ocean from the ocean-view room. If you're hoping to walk up and down a beach, this is not the place!! Staff, as a rule, were polite and friendly. That said, upon check-in, I was introduced to a 'Butler', whom I was told would make all my meal reservations appts. Awesome, right?!? He showed me to my room, asked if I needed anything. I asked for ice - he left, and I never saw or heard from him again that week! Sooo, no dinner reservations, no spa appts (I never even found the spa, or pool towels, for that matter.) Not that it did matter, because twice I sat in a chair (different ones each time) by the pool, as you do on vacation, and both times I was chased off by an employee who said I wasn't a 'premiere' guest, which I guess all the furniture is reserved for.🤔 Not sure how that works since I spent thousands for this short getaway. Couldn't help chuckling to myself that Expedia calls all our pkgs VIP! And on that note . . .
Last, but worst, in my decades of travel history around the world: I was bumped from my U.S. flight the day I was supposed to leave, and after notifying hotel that I'd not need the first night of reservation, instead of decreasing what I'd already paid in full by one day/night (until the next flight was available), they charged me an addl $280 to hold the reservation (that, again, had already been paid) I ended up paying six nts for a four-nt vacation.