I reserved my room as pay at the property. The manager called and demanded payment before I arrived or he would give my room away. He said he would cancel my room if payment wasn’t received by 6pm. The app has no way to pay after you select pay at property. I made another reservation and paid online. Once there the manager said he would cancel the other room knowing he already charged me for it. The manager is a thief. Hotels.com should make hotels uphold the reservation I reserved. Never had this happen before, a demand for payment.
Christina
Christina,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 1 日
Daniel
Daniel,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Pedro
Pedro,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Very nice and clean hotel for the price! Nice and quiet this trip. I come to Monee once a month for business and it's a nice place to stay.
I am a choice member not sure how I get points for the rewards
Anne
Anne,4 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 28 日
Brandon
Brandon,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 27 日
The staff was very nice and the stay wasnt bad at all. Rooms were affordable However, the hotel isn't very clean.
Shekinah
Shekinah,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 7 月 21 日
They are remodeling. No safe in room.
Debera
Debera,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Great service! Very nice staff. Very upfront about the price and deposit on room. It has a pool that is well kept. You have to go to the front desk to get access but totally understandable to keep the pool clean and at capacity.
Angelina
Angelina,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 7 月 17 日
Rude staff at front desk and a lot of construction going on with no signage was very unsafe
Brandon
Brandon,1 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 7 月 15 日
Todd
Todd,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 7 月 13 日
The room was very outdated, the walls were patched up all over the room, even inside the shower / bath. The door in the hotel room was also patched up as if someone punched a hole in it previously. The breakfast was all dry foods, there weren’t many choices.
Terricka L
Terricka L,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Michele
Michele,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 3 日
This was a three night stay for a family trip. Although the staff were friendly and accommodating, the facility and offerings were disappointing. The interior was run down and our room did not appear completely clean. The carpet did not look swept. I found a beer bottle cap on the floor in the room. The in-room coffee pot did not work, nor was the basket stocked. The cable channels advertised as offered weren't available. The manager stated this was a Comcast issue for all guests but it was never resolved during our stay. The "continental breakfast" barely had offerings with limited stock-and we went down during the first hour each morning. The pool did not have towels and only had three chairs. Overall, the facility seems to operate on bare-minimum offerings to guests. It didn't match with how friendly and helpful the staff were.