I stay here for three nights. The first thing is they told me that they need to down grade my booking due to my booked room has some problem. They compensated me with free breakfast and airport transportation- it's good. The door man is also very kind and helpful. But, the reception is not that friendly and not proactively responsed my request. I asked them to give me an adaptor and they didn't inform me if they didn't have any available.
Regarding the room, the decoration is chic but some structure problem, eg the water tap is almost no space with mirror. I cannot open the water tap completely. It's not worth to what I paid even I had no ideas about the exact price of my room after down grade. Not that recommended.
Hui Lan
10/10
Guilherme
1 晚行程
10/10
Incrível super bem localizado
E todos super gentiz
Edlene
2 晚家庭旅行
10/10
Great Staff and Great place overall.
Eero
1 晚行程
10/10
真实旅客
2 晚行程
10/10
Alma rosa
4 晚行程
10/10
Hotel bom e bem localizado. A recepção só que é um pouco estranha, mas não interfere em nada na estadia. Quarto de tamanho bom, apesar de um pouco escuro. Nao considero um 5 estrelas, poderia ser no máximo um 4.
Rodrigo
4 晚家庭旅行
10/10
Børge Holst
4 晚行程
10/10
Ali
2 晚行程
10/10
Nicolas
1 晚行程
8/10
Leticia
2 晚结伴旅行
10/10
They hugged me when they saw me again! I stayed there in December. They are beyond loving and caring! This hotel is my home in Madrid- beautiful and excellent location too!
Ana Maria
4 晚行程
10/10
真实旅客
4 晚行程
10/10
Jimmie
1 晚行程
8/10
The most amazing view!
Tammy
3 晚浪漫旅行
10/10
Monica
2 晚行程
10/10
The hotel is excellent but the staff exceded my expectations, from the guy at the entrance to the lady at the front Desk, and the guys at the bar and at the restaurant.
Maribel
2 晚家庭旅行
10/10
Monica
1 晚行程
8/10
This hotel was super clean, and in a great location. It is pretty much walking distance from the main area. The service and staff was amazing. However, it was just a little loud at night due to the noise coming from outside. Other than that, the hotel was a great choice. My favorite spot was the terrace on floor 6. Amazing view.
Vanessa
2 晚结伴旅行
10/10
Paul George
5 晚行程
10/10
Lovely hotel. I've stayed in many hotels in Madrid. This is my favorite. Staff is friendly, and helpful. The atmosphere is nice and has beautiful views from the terraces. My flight arrived very early, and I was lucky enough to get in my room. The location is convenient. Near the Prado and good restaurants.
真实旅客
2 晚结伴旅行
10/10
An elegant hotel on the Gran Via. a short walk to the Prado or Puerto del Sol or Plaza Mayor. The staff is charming and accommodating. The breakfast is excellent.