Upon our arrival, we were unable to pick which floor we were staying on, was told second floor was all that was available despite the guest before us getting an option between fifth, second, and first floor (note: first floor does not have a balcony). This was a let down because we had booked this hotel months in advanced hoping for a room on the 5th floor. Once we got to our room, our lamp next to the bed was broken as well as the balcony light. This was an issue because we couldn’t see to get to our bed at night. Also there was sand all over the comforter on the bed as if the bedding was never changed. Lastly, on third day when housekeeping came to clean the room, they left us no towels, forcing us to go down to the front desk to ask for more. Overall the hotel was relatively clean and safe.