We stayed two nights. There’s nothing in the description of the hotel saying that they’re going to charge you $60 a night to park a car. It’s only posted on the teeny tiny valet stand that if they’re busy, you will never see because you’re waiting for someone to come get your car out in the street. From floor nine down to one only one floor has a working ice machine and you don’t know until you go to all of them to find ice. We had no hot water the first night lukewarm water the second day. They kept saying they were going to call the elusive engineering team, but nothing ever got fixed. The people that work there most of them were very positive. But the lady, I ended up with this morning on our checkout morning, which was at six because we had to leave early was not helpful at all and could care less what I was telling her about the room after I had already called to the front desk and complained both times we had no water and no ice machines on any of the floors.
Michael
2 晚家庭旅行
10/10
Clean and hospitable
Janie
1 晚家庭旅行
10/10
Quiet and comfortable stay for MDW. Location was great and would definitely stay here again.
Jonathan
2 晚行程
10/10
Catherine
3 晚行程
10/10
Comfortable and quiet
Valeria
1 晚家庭旅行
4/10
Didn't get fresh towels and they didn't clean the room, and one of the staff i called to get out sorted was quite rude
Bent
2 晚结伴旅行
10/10
Brennan gave us a room with a view and a complimentary upgrade. The hotel was great with service !! We will definitely come back! Loved our stayv
EstraLita
2 晚行程
10/10
Jose
2 晚家庭旅行
8/10
Shampoo dispenser was empty, toilet paper holder was loose.
Bettina
3 晚商务旅行
10/10
Kaitlyn
1 晚行程
4/10
The hotel was nice except that there was no hot water. The water was luke warm at best. Made for an unenjoyable morning shower.
Andrew
2 晚行程
10/10
Cameron
1 晚行程
10/10
Great downtown hotel, walking distance to entertainment and retail. Our suite was spacious, clean, and comfortable. Accessible bathroom had all modern accommodations.
Richard
1 晚家庭旅行
10/10
Perfect spot for business trips
Enrique
2 晚商务旅行
2/10
Juan
1 晚行程
10/10
It was amazing. Better than I expected. The staff and room were the best.
Gloria
1 晚行程
10/10
The room was great! The only problem were the people in the next room yelling and running around in the hall at 1 am!
Jeanette
1 晚家庭旅行
8/10
Delores
2 晚行程
6/10
The elevators never work , and the breakfast is bad
Erickson
2 晚家庭旅行
8/10
John
2 晚行程
10/10
No Parking
JAMES
1 晚商务旅行
10/10
The hotel room was nice and clean. The staff were friendly. The only thing I would warn guests about is the bill. When we were checking out, I asked for a hard copy of the bill. They were charging us for Valet Service and a MasterCard fee. We did not use the Valet Service. It was promptly taken off when we told them, but how many times have they gotten away with that? Just check your final bill.
ROBERT
1 晚行程
2/10
I received a notice less than 12 hours before I was supposed to check in that they sent me an email that stated that they "could not accommodate my reservation" and placed me in a hotel over 15 minutes away from my convention. When I requested to speak to the agent, she said she had 'left the property and someone would follow up in the morning'. Which turned out to be false, when I called the front desk the person told me she was still there. Inexcusable.