TLDR: very poor value + the hotel is becoming run down.
Our main complaints: very poor wifi, paper thin walls, pooling water in the bathrooms, hot water not working, bugs in food (details below). Our guess is this place got Instagram famous and stopped caring. We stayed at other hotels in Salento that have equally stunning views and are a much better value.
We stayed here in early June 2025 for four nights (2 in a basic room and 2 in the junior suite with Jacuzzi).
I'll start with our biggest issue, which was the hot water not working. We did a two day trek and booked a room with a Jacuzzi on the day we got back. We were looking forward to showering (for obvious reasons) and relaxing our in the Jacuzzi after a couple of nights in the mountains. No hot water for the first day. The friendly staff tried to fix it but couldn't. The next day it was fixed, and we asked the hotel if they could do anything to accommodate us. They kept making us talk to other hotel staff and giving us the run around. Finally, they said that of course they would do something, and late on our last day they said that the water was fixed, so there was no problem (essentially, there was no longer a problem, so they had done something). We explicitly asked for a partial refund or discount, and they said the manager would talk to us in the morning of check out, which he never did. We asked a fourth time and were told that they would not do anything, and it was their policy not to give any partial refund
