Staff was helpful and sorted a car rental issue and provided a fan.
Here’s the thing, our unit is ‘tired’. It was clean enough (floors, bed, bathroom, cupboards) but walls are dirty/marked by years of use. Things like ledges, handles, baseboards had layers of grit. We purchased cleaning supplies and spent time daily to increase the cleanliness.
The location, security and amenities were great although we watched guests clean the pool of debris daily.
Would I stay there again or recommend… maybe… it would depend on the guest expectations and tolerance.