In the heart of Richmond, Akaza Hotel Richmond offers a unique blend of comfort and fun. Relax by the fireplace in the lobby, challenge friends to a game at the bowling alley or get some work done with free wired internet - all while enjoying multilingual staff support.
Akaza Hotel Richmond puts you within a 10-minute drive of University of Richmond and Virginia Commonwealth University. Free wired internet is an added perk, and guests can keep active with onsite bowling. This Art Deco hotel is also within a short drive of Broad Street and Greater Richmond Convention Center.
At a glance
DONE
Hotel size
50 rooms
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Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Late check-out subject to availability
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
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Required at check-in
Cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets allowed (dogs only)
Service animals welcome
WIFI
Internet
Free wired internet access in public areas
Free wired internet access in rooms
LOCAL_PARKING
Parking
Onsite RV/bus/truck parking (fees apply)
Wheelchair-accessible parking on site
Height restrictions apply for onsite parking
DONE
Other information
Smoke-free property
Property amenities
Traveling with children
Bowling alley
What to do
Bowling alley
Working away
2 meeting rooms
Conference center (10000 square feet of space)
Services
24-hour front desk
Laundry facilities
Wedding services
Multilingual staff
Facilities
ATM/banking
Fireplace in lobby
Television in common areas
Art Deco architecture
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Pillowtop mattress
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Stay connected
Desk
Free wired internet
Free local calls
More
Daily housekeeping
Connecting/adjoining rooms available
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge of USD 50 (subject to availability)
Late check-out can be arranged for an extra charge of USD 30 (subject to availability)
Refrigerators are available for an additional charge
Pets
Service animals exempt from fees
Parking
RV/bus/truck parking is available for an extra charge
Parking height restrictions apply
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, Discover
Also known as
Akaza Hotel Richmond
Akaza Hotel
Akaza Richmond
Akaza Hotel Richmond Hotel
Akaza Hotel Richmond Richmond
Akaza Hotel Richmond Hotel Richmond
Frequently asked questions
Does Akaza Hotel Richmond offer free cancellation for a full refund?
Yes, Akaza Hotel Richmond does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Akaza Hotel Richmond?
Yes, dogs are welcome.
What are the check-in and check-out times at Akaza Hotel Richmond?
Check-in start time: 3 PM; Check-in end time: midnight. There's a charge of USD 50 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of USD 30 (subject to availability).
What is there to do at Akaza Hotel Richmond and nearby?
Onsite recreation at Akaza Hotel Richmond includes bowling.
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Reviews
Akaza Hotel Richmond Reviews
3.8
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
4.0
Cleanliness
6.0
Location
4.8
Staff & service
3.6
Property conditions & facilities
Reviews
Verified
2/10 Poor
Apr 29, 2019
Worst place ever sign said they closed today !
Today’s the day they closed for good thank God. Had to change our room two times due to hair on bed and in bathroom . Mold in shower plus hair ! Hair everywhere ! Yellow sheets . We ended up getting our own bedding and pillows . It’s run down hotel , pool closed for service they say and parts of hotel is closed sucks won’t even let me dog stay here .
Jessica
Jessica, 2-night trip
Verified
4/10 Fair
Apr 15, 2019
Check in was awful. The guy at the desk took a super long time to check us in. As we were checking in a tow company kept coming in and asking about cars with out hotel tags hanging from the mirror to tow away. They were about to take a picture of mine and my husband stopped them. They dont accept credit cards there so you have to give a cash deposit and then at check out they go up and check your room before you leave and then if its ok, they return your cash deposit.
Verified traveler
1-night trip
Verified
2/10 Poor
Apr 8, 2019
What may have once been a good hotel has been reduced to staying in a crack house. Warnings taped to walls about towing cars, no drugs and no weapons. Any police activity will result in eviction. I literally was scared to stay here. What attracted me was the price but I guess you get what you pay for.
Verified traveler
1-night trip
Verified
2/10 Poor
Apr 8, 2019
Property needs to be renovated. There aren't any refrigerators in the rooms. No ice machines, but has ice buckets. The towels are dingy. I spilled some water on the bathroom floor. When I wiped it with a tissue, it became black. There was long hair left on the bathroom from a previous customer . Note, I'm bald.
Verified traveler
2-night trip
Verified
4/10 Fair
Apr 7, 2019
The front desk staff was friendly and accommodating during check in. The entire hotel smelled of stale smoke and alcohol. The room was smokey, there were beer cans, and ashes fromnthe previous guest. There were roaches and mold in the bathroom.
Verified traveler
1-night trip
Verified
2/10 Poor
Apr 6, 2019
I took some pictures of what me any my family had to forcibly had to accept because the hotel did not give back refunds! You’ll see roach, tv didn’t work, stains all over the room, water came out yellow, the Elevator went down almost got stuck with us in it. And room service never came to clean and patience was short with customers and when We needed 2 more pillows was denied.
Verified traveler
2-night trip
Verified
2/10 Poor
Mar 18, 2019
Disaster at Akaza
The place was horrible, it was a welfare hotel, it smelled and was not taken care of. There was no maid service and no towel service. The hall ways were dark and dingy, the elevator had something spilled on the wall and it smelled. I will never, ever go to this place. Also i was charged 85.00 per night and the price on the billboard was 59.99 per night. Total disaster and should not be a hotel that is part of the Hotel.com offerings.
George
George, 2-night trip
Verified
2/10 Poor
Mar 18, 2019
no toilet paper, no paper cups, elevator not working. terrible place
Verified traveler
1-night trip
Verified
2/10 Poor
Mar 11, 2019
The rooms weren’t that good at all , old model , no working heat in the room and no wash clothes smh customer service was bad had to wait up to 30 mins to get deposit back. Would definitely not recommend to any one to stay even if one night
Verified traveler
1-night trip
Verified
2/10 Poor
Sep 25, 2018
IT WAS NOT THE HOTEL THE INTERNET SHOWED. IT WAS A DISGUSTING PLACE TO STAY AND I WOULD NOT RECCOMEND THIS HOTEL TO ANYONE.
RITA
RITA, 1-night trip
Verified
2/10 Poor
Sep 22, 2018
This was the WORST mistake I could have made. We needed a room just got the night since having house work done. Found this and from check in to check out it was horrible. Dirty! Had wait 1.25 hours for them change linen because it was dirty! Then comforter she changed to had a 2 inch hole in it. Then the bathroom shower curtain had MOLD on it. There were bugs in the bathroom floor ! I can’t believe I used my hard earned money here. This is a JOKE.
Angie
Angie, 1-night trip
Verified
2/10 Poor
Sep 14, 2018
DO NOT GO HERE
Why this place is only taking cash? If people don't have cash they what they do?
Areas is so dirty, room so dirty, bed and sheet is so dirty., very bad area. don't go here
nhan
nhan, 1-night trip
Verified
4/10 Fair
Aug 9, 2018
If you’re just looking for a place to sleep...
I paid for my stay through Hotels.com. Prior to checking in, I received an email saying that I was to pay a $3.00 tourism fee per night and put down a $50 cash deposit. I called Hotels.com customer service to attempt to switch hotels but that would incur a substantial fee. When I was shopping for a hotel, I was doing it based on price. I don’t want any surprise fees upon arrival. The WiFi was unreliable. There was no refrigerator. There was a picture of a restaurant seemingly within the hotel on the website however there wasn’t a restaurant in which I could eat. There was no daily cleaning service. There was no breakfast or even coffee in the lobby. Completely bare bones hotel. I could have paid less nightly and gotten more. The staff there did treat me kindly.
John
John, 4-night trip
Verified
6/10 Good
Aug 6, 2018
Akaza Hotel Richmond
Not what I was expecting. Required cash for entire bill. Required $50 cash extra that was returned in the morning AFTER room was inspected. Staff was courteous. Room was very sparse (no cups, not even one plastic one).
Hotel.com is a rip off, daily rate was $15 less than "Special Coupon". Definitely not using this service again.
Kenneth
Kenneth, 1-night trip
Verified
2/10 Poor
Aug 6, 2018
Akaza - UNSAFE... AVOID
We booked a stay at the Akaza hotel while returning from a family vacation in NC. We decided to stop in Richmond to seek out and visit certain points of interest. I paid in advance for two nights at the Akaza through Hotels.com believing that I was booking accommodations in a clean business conference center hotel... NOPE. The business that is conducted at rooms in this hotel are not the kind that taxes are paid on. We didn't feel safe from the moment we arrived. My car was being prepared for towing by an aggressive "bandit" tow truck operator, within 15 minutes of arriving, while I was checking-in, and within 30 feet of the front door of the hotel (in the hotel's lot). A $50 CASH security deposit was required, the sheets and pillows were unclean, the shower curtain had mold, the room carpet had been soiled by unimaginable substances, there was an offensive odor in the room, and throughout the hotel, no iron, no wash cloths, no maid service unless you call for it. The key/door for the first room did not work, so we had to be given another room. The staff was unprofessional and 3 bottles of Corona beer were clearly visible on the staff's desk at the check-in counter. We checked-out after 2 hours. Our safety, and the preservation of my car and property, were more important than the cost of a 2-night stay. There was no manager on duty to express our concerns, only the staff with beer. Akaza refused to refund. Hotels.com offered $80 coupon for a future visit.
David
David, 2-night trip
Verified
2/10 Poor
Apr 24, 2018
Unsanitary
We arrived and checked in to the hotel which the sign face was literally falling off. The staff checked us in and required a cash deposit of 50.00. Upon entering the room the refrigerator was not plugged in, and the ice machine was no longer in the building, we later noticed a rat trap in the place it used to be. We checked the coffee pot to ensure there would be coffee for the AM. The filter was full of mold. The pot was replaced by a house keeper in street shorts and t-shirt that explained she came right over to take care of it after just opening her first alcoholic beverage. She seemed to live at the hotel? We left for the race in Richmond. Upon our return, we began to settle into the room. I turned back the sheets and went to move the decorative pillows to discover large rodent feces under the pillows. One of the pillows was actually chewed into. We immediately notified the desk we would be checking out and expecting a refund. They tried to offer an upgraded room. We had a loss in confidence at this point. We requested a full refund and were told to contact Expedia and Expedia would refund it. My boyfriend called his bank and we tried to call Expedia to explain the issue but the person who took the call was very difficult to understand and asked that we email.
Kelly
Kelly, 1-night trip
Verified
2/10 Poor
Apr 22, 2018
Rough !!!!
All-around dirty, one TV station and loud guests yelling in hallways. Unsanitary their soap bar wouldn't even lather. Mold on shower curtain.
Verified traveler
1-night trip
Verified
2/10 Poor
Nov 13, 2017
Bathroom Needs Help
Bathroom floor was dirty and unswept. Base of wall behind toilet was crumbling. Tub drained slowly. Very slowly. There are better run budget hotels.
Verified traveler
1-night trip
Verified
2/10 Poor
Oct 14, 2017
Terrible
Once I arrived to the hotel, I realized that it wasn’t up to my expectations from the photos. The hotel looked like low encome housing from the outside. The hallways and room smelled like a locker room. And the room had an outdated tv from the early 2000s.
Verified traveler
2-night trip
Verified
2/10 Poor
Oct 2, 2017
Sleep in your car
I will list the many reasons not to book here:
-No one mans the front desk. You have to call a number to get someone to come out the back (at all hours)
-There are crazy fees for everything. A $3 tourism fee. . .in Richmond, VA? A $50 hold is placed on your card for 7 days. Late check-out (we are talking 30 minutes) is $15.
-It was 11:30am when we were preparing to leave and Shanta, the manager, literally came into our room and demanded we leave unless we gave her $15 for being there past 11am.
-Shanta refused to give me her business card or contact information so I could file a complaint about the hotel. When I asked her for her name, she claimed she did not give this information out. Her name was on our "itemized bill" though.
-The rooms were very dirty and nothing worked - phones and TV were broken, there was used soap and dirty towels in the bathroom
-Very sketchy area
-No service whatsoever
-Pretty sure our "cash only" charges were all pocketed as the itemized statement they gave us did not allocate the funds we gave appropriately for a receipt
Verified traveler
1-night trip
Verified
4/10 Fair
Sep 15, 2017
Only 1 ice machine for the whole hotel that's in the lobby the lobby smells like a bathroom it's run down the elevators are very sketchy barely work the room it self wasn't bad but they give tiny pillows look like couch pillows only saw 2 people working no cleaning stuff nothing at all you have to take out your own trash or you get a 250 fine this should be like a 40 dollar a night hotel at max dont recommend to anyone
Jesse
Jesse , 1-night trip
Verified
2/10 Poor
Aug 21, 2017
Don't book at this hotel!!!
The elevator was out of service and the second elevator was unsafe to use! Very fearful of being stuck due to the constant rocking form side to side and should've been serviced by an elevator repair company!
KATHLEEN
KATHLEEN, 1-night trip
Verified
4/10 Fair
Aug 19, 2017
Surprised.
This hotel could use an upgrade. The crazy thing is the lobby area and front desk and outside looks very creepy and unkempt but the bedroom was actually okay. The bathroom didn't look like a Motel 6 bathroom.
Verified traveler
1-night trip
Verified
4/10 Fair
Aug 16, 2017
GO ELSEWERE
So, my main reason for picking this place a price point. Even at $75 am night or something like that I would expect clean sheets. No. No clean sheets here, you could clearly see urine stains in the sheets. Ew. The bath towels smelled like dirty laundry. And what really bothered me is thi place is hardly a hotel, it's more less a homeless shelter. Atleast on my level you could hear EVERYONE! And it's noises that you don't need your kids hearing either. The elevator barley worked, and the other one was taped of with a "wet floor" sign in front of it. The main manager was the only good thing about that place. When I checked in I requested a room overlooking the parking lot to keep an eye on my car. The afternoon / night worker, when I checked in responded with "no we can't put yo there, we don't want to run the A/C with the sun coming in. What! At that point I wasn't going to even argue after driving a full day. And the thing that really made me mad was later on that night you could see the side I requested to be on had several lights on and movements / people in. And finally, that place needs to be shut down, it's clearly someone money laundering business and the room cleaning service is clearly ran by one of the homeless people that live there.
Verified traveler
4-night trip
Verified
6/10 Good
Jul 24, 2017
great potential
I stayed at this hotel in the past under other names. It has potential to be excellent. It needs upgrades.