Customer service upon check in. Friendly and efficient.
JM
JM,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 24 日
The air con was extremely loud. We opened it and saw it seems it’s never been cleaned and likely not serviced. Lowest fan mode was so loud. We couldn’t increase fan mode due to extra loudness. We asked to change rooms but the hotel was booked and the manager wasn’t there. We had to either sleep in a hot room with no ventilation and no open window or sleep with the air con on with loud noise. Either way, we weren’t going to get much sleep. We ended up only having a few hours sleep and we were exhausted. It was so humid and we couldn’t drive back late home to Wollongong otherwise we would have just left. There was also one pillow each which was very flat. Toilet roll holder was broken. Noise travels so loud through the hotel floor and kept us up as well. The sheet on the bed was broken, stained and quilt didn’t fit in the quilt cover. It was much smaller. After speaking with someone on the hotels.com app they tried contacting the hotel numerous times with no answer. They emailed them requesting a refund for us. Awaiting response.
Oliver t
Oliver t,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 21 日
Only stayed here because everywhere else in area booked out. Very stinky drain outside shower area in room. I poured 10 or so kettles full of water down it, and this eliminated the odour after some time. Stale, horrible smell.... Carpets were filthy, mould in sink around drain, and in shower. Only stay in you really need to....
Karen
Karen,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 19 日
Robert
Robert,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 17 日
Simon J
Simon J,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 17 日
Staff were lovely, room had other people’s items in it when we entered and when finally made up the batgroom area was not clean.
Matthew
Matthew,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 8 日
Hotel room smelled like rotten eggs.
Melissia
Melissia,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 16 日
Tamaryn
Tamaryn,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 15 日
The bathroom was in a terrible state and needed a very good scrub. The smoke alarm went off and after 19minutes no one came to the room. we fanned the area with a towel, and the alarm came adrift and fell to the floor. The alarm stopped going off. I told a staff member when we went to breakfast about the dirty bathroom and the bed side lights not working and the shower room having water across the doorway and how dangerous it was.
One of the staff called me to tell me we had tamped with the fire alarm, this is not true, the alarm came a drift when we tried to fan it so it would stop, it was evident that no one was coming to turn it off. When i told the staff member about no one coming to check on us due to the alarm, the staff member said oh they might had been putting out breakfast foods, I really thought that a fire alarm going off would have priority over a few muffins going out. The day of arrival I rang the the motel twice and it when to answer machine I left a message both time asking them to please return my call.
Now they are saying I have to pay a fine of $200. I will never go to this motel ever again the staff and management are very unprofessional and aggressive to guests.
Danna
Danna,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 7 日
Close to everything
Colin
Colin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 30 日
Large bed and there was room for bags. Separate toilet as in not with the shower. Lots of nice towels ..For a buget hotel it was very good. So handy to the athletics track
Paula
Paula,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 24 日
Ken
Ken,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 21 日
Lost water in the building, no toilets or showers could be used. Uncomfortable beds, very budget and basic.
Morgan
Morgan,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 19 日
Very disappointing
Rooms were old, facilities old and noise for example the fridge and the air con were making noises all night. Advised staff about the issue, they were unhelpful and didn’t even make eye contact when approached.
Deena
Deena,5 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 18 日
Nicole
Nicole,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 15 日
The staff were really helpful. The rooms are small and basic but good enough for what we needed.