This was one of the most disappointing hotel experiences we’ve had in Amsterdam — and we visit the city every three months.
From the moment we arrived, the experience was negative. We asked for early check-in. Our friends had arrived just one hour before us and were given a room without any issue. However, when we arrived, we were told it was impossible. I was very unwell at the time, and despite the hotel having many rooms, no alternative or solution was offered.
I had to ask for a plastic bag to be sick in the lobby and sit there waiting for a room to become available. Meanwhile, new guests were arriving and, after speaking to reception, were being sent directly to the elevators with room keys. It was clear that rooms were being assigned.
The receptionist (I believe her name was Sofia or Sonia) did not help us at all. My husband then spoke to another staff member who had not been there initially — and suddenly, a room was immediately available. This inconsistency is unacceptable.
The following morning, there was no hot water in our room. No compensation, no apology gesture, no discount — nothing. For the price of the room, this is simply unacceptable.
The spa access costs €40 per day — and this is charged whether you use it or not. This was not clearly explained. Additionally, plastic slippers cost €8 (one-time purchase). These extra charges significantly increase the final price of the stay.
Breakfast is advertised at €19 but actually costs €25.
We would not recommend!