Water pump or some kind of timers with noise from to time + makes the quite night spoiled.
APO
Hotels.com真实住客点评
6/10 好
2025 年 4 月 4 日
Menuka
Menuka,8 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 28 日
Disappointing stay
This hotel, despite good friendly front of house staff is definitely past it's former glory. Despote some positives, just too many issues across several areas: service, billing, room facilties, cleanliness, poor maintenance and general aire of needing a refurbishment.
CONOR
CONOR,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 27 日
My comments about the people.
It has everything I was looking for. It is not a 5 star. I stayed 3 times within 2 week period so I must say it is acceptable to me. I had 3 separate rooms. Staffs are very polite and caring. They came to replace my converter and my safe. Overall. Uber can tale you every where from this hotel.
Michael
Michael,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 20 日
Jonathan
Jonathan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Excellent
Sarah
Sarah,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 23 日
Scott
Scott,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 20 日
真实旅客
3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 28 日
Johan
Johan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 26 日
Johan
Johan,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 25 日
Johan
Johan,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 23 日
Johan
Johan,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 23 日
Johan
Johan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 22 日
Johan
Johan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 17 日
The best place with great hospitality. The only issue is with limited open area
Rafiullah
Rafiullah,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 6 日
s
s,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 15 日
Akeko
Akeko,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 8 日
The worst customer service possible
I stay at this hotel about 20 nights a year. This will be the last time. I accidentally booked the wrong night. Any decent hotel would credit that night to the next stay. But not here. I have been told by the staff I stay here more than any other customer.
No free breakfast EVER no aporeciation of any kind. So they kept my money and not only that but I needed a lays checkout snd they refused that as well.
I calculate I spend over $2000 USD per year here. It is not the nicest hotel in Nairobi, but it is ok. The restaurant is really bad. Do not get the buffet breakfast. It is not good.
I have stayed here a lot so it is clearly in my opinion a good price for the experience. Until you need someone in their hidden management group to take care of a problem.
I give it the worst rating possible due to the extreamly poor management. Not due to the staff. They try hard and apologize for their idiot bosses.
But those bosses are never willing to talk to a customer. And again I am their most frequent customer. So I’m sure if anything ever goes wrong with your trip they will not help you an any way.
Also be sure to book here with Hotels.com if you come it is about 30% less than booking direct.
Have a nice time in Kenya. But if you might want to try a different hotel.
George
George,3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 3 日
The staff were very professional, room service was excellent, dining options convenient,open 24 hours. Great location, close to malls, easy to get transportation to get around. The size of the room was okay for the price.
I did not like the fact that they did not have a smart tv in my room, the gym looked crammed , not enough space between the machines. Otherwise, I would recommend the property. Special thanks to all the staff who served me.
Irene
Irene,11 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 30 日
George
George,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 11 月 23 日
The hotel tends to be priced attractively, although it is definitely quite worn around the edges. Last time I stayed there I had to change rooms because the AC wasn't working. This has happened to a colleague of mine who stayed there as well.
My main issue is that I have found the booking policies of the hotel very frustrating. I stayed there semi-frequently until recently, when I needed to change a booking. I asked at check-in how to amend the booking and was told it was no problem and I should simply come back later to sort it out. I did that and got told I couldn't amend the booking unless I did it through orbitz. I went online to orbitz and it was clear the hotel had elected to not refund any bookings, so orbitz simply directed me to talk to the hotel.
I brought this up with the staff who proceeded to give me the runaround and told me to talk to the manager (who seemed to never be around when I was around). It was apparently my responsibility to chase the manager and the manager was not able to get back to me on this issue.
Finally, on the day I was checking out, one of the staff members wrote me a 'credit note' stating that I could use it the next time I stayed to the hotel.
Next time I stayed at the hotel, I presented the credit note, and was told it meant nothing and that the hotel didn't provide refunds.
The funny thing is, I stayed at the hotel very regularly and the hotel was making good money off me. Their refund policy is a massive own goal.