We entered the Apartment to check in with the front desk, to find that the Elevator was not working. The front desk person carried our three suitcases up three flights of stairs. We then entered our Apartment to find the entire Apartment was full of cigarette odor, I couldn’t even breathe! They are suppose to be non-smoking Apartments, another words it is prohibited to smoke in any of the units. They were full and could not move us to another apartment. We called Hotels.com and they were going to relocate us to another Apartment, but it was farther away from the City Center. We finally after much delay, left the Apartment so they could clean it again. We also had to wait for the elevator to be fixed. We left and returned, it still smelled like cigarette! They offered us no discount or compensation for the inconvenience. I would not recommend staying here!