The hotel is beautiful, spacious, and welcoming, with a lovely touch of chocolates waiting in our room and a fantastic view of the pier.
However, there were some drawbacks. The hotel has three pools, which was great, but it would have been better if one was adults-only for a quieter experience, and a cool water bottle would have been appreciated.
Half board dinner doesn’t include any drinks, including water!
The breakfast service was disappointing, to say the least; we had to ask employees to serve us items like cheese, vegetables, and dessert (instead of helping ourselves), which felt quite demeaning. Additionally, we ordered crepes that never arrived, and a vegetarian omelet came with turkey bacon, which was a significant issue for us. Also, dirty plates were never cleared off our table.
We also upgraded our room at an extra cost to enjoy the tea time offered, but when we saw we were unable to use it, we asked to do so on our checkout day - and were denied. This was particularly disappointing as we were celebrating our honeymoon, and could have easily been overlooked.
Lastly, we requested a late checkout, but the staff didn't even check the possibility and simply said the hotel was fully booked. It would have been nice if they had checked before denying us.
We were also overcharged at check out - we had paid for a half board, but were charged for dinner by mistake. We explained this to the hotel concierge, and they asked for a couple of hours to clear this up.