Room had no toilet paper or towels in the room when i checked in. Also charged about $45 more than what i was charged when booked with no explanations
Darren
2 晚商务旅行
6/10
I came to PR for a school trip. The lobby smelled like smoke, the room was musky and stale I had to buy an Air freshener, bedding looked questionable and the neighbors were stomping and slamming doors late into the night. Out drinking and smoking in front of their room. I genuinely felt unsafe. The coffee was tolerable.
Luckily I was exhausted and I was able to drown some of the sounds out with the AC machine…
Stephanie
1 晚商务旅行
2/10
The hotel over charged us and will not reply to our emails. Found a bunch of stains in the bed as well
Alexandria
2 晚行程
2/10
Arrived at the hotel at 8 pm to check in and no one at the front desk. There was a sign set up to call. Finally had someone greet me and given the keys. Went to the room which was unlocked and dark, which didn’t feel safe. When I assessed the room, there were people’s hair on the floor, the fridge was leaking and smelled bad. I went back to the desk and you guessed it…had to call the number for help. I was given another unlocked, dark room but this time the fridge was filled with someone else’s old pizza and yogurt. Gross.
On top of that there were people sleep in their cars in the parking lot right outside our room. I don’t know if they were unhoused or what? We came home on afternoon to find the hotel room unlocked with our stuff in it. I’m not sure if housekeeping went in and had trouble with the lock or forgot? We definitely locked the door when we left that morning. Also when I asked for fresh towels one of the days the front desk person replied “well we’ll have to turn on laundry” to which I replied “that would be great.”
We stayed three nights (unfortunately) and actually extended our trip in the city. After all this we decided to take our business to a different hotel instead. I wouldn’t recommend this hotel to anyone and certainly will never be staying here again.
Jessica
3 晚家庭旅行
4/10
Thomas
2 晚行程
6/10
Bad smell blood stains on towel , not a good experience.
Rajdeep
1 晚行程
4/10
Thomas
1 晚行程
4/10
When I arrived the front door staff wasnt there so I called the number and she told me to wait 10 minutes. When i got into the suite it smelled musty. The window was wide open and it was freezing cold in there. There is no heat in the washroom and was freezing cold.
Louis
1 晚商务旅行
2/10
There was two fridges neither worked. The TV didn't work. Weird smell. Everything was old. Nicely painted. Got there at 7. It was a challenge finding the front desk clerk. We had to phone her and my phone wouldn't disconnect from the car. We left at 5 o'clock the night before our checkout time.
Sheila
2 晚浪漫旅行
8/10
Mac
1 晚行程
10/10
The location was very convenient. There’s a couple restaurants nearby. The room was clean and comfortable. The only thing I didn’t like was the wood floors I prefer rooms with carpet.
David
2 晚商务旅行
2/10
Price changed $45 per night between booking date and 45 days later
Steve
2 晚家庭旅行
6/10
It was ok. Older property. Had a kitchenette. Needs updating.