There was not sufficient space for telling about our experience at the resort, so I´ve added a picture of the review.
Kim
Kim,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 28 日
Edouard
Edouard,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 19 日
Disfrutar playa coson sin preocuparse de nada
Exelente todo
Puntos de mejoria : calidad del buffet, variedad y exclusividad de los platos que se esperan para un hotel de esta gama (precios)
Todo lo otro es 5 estrellas
julien
julien,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 19 日
The staff is very friendly, and the rooms are spacious and clean. The beach is beautiful but dining is limited. There are 4 restaurants, but they are not always open and you don't know which days they are and other than the buffet they require reservations which you do not know about until you try to enter. There are no menus so you don't know what they offer. The drinks are not well made and the beer is off, doesn't even taste like beer. We enjoyed our stay but will explore other options in the future.
Rusty
Rusty,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Very clean hotel, the crew members were fantastic overall was a great experience
cinthia
cinthia,3 晚家庭旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Everything
Glenroy
Glenroy,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Badriah
Badriah,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 17 日
This resort was amazing! I had an awesome experience from start to finish. The entertainment staff were especially incredible—so friendly and welcoming, they made you feel like part of the family. I can’t wait to come back!
Vicky C
Vicky C,3 晚家庭旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 6 月 16 日
Isabel Cristina
Isabel Cristina,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 16 日
This hotel was absolutely amazing! The staff was friendly and accommodating, and the bungalows were clean and secluded. I was blown away by the food. The hotel's attention to detail and commitment to excellence made for a truly unforgettable stay.
Jennifer
Jennifer,3 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 6 月 16 日
The place is beautiful, and the rooms and restaurants are nice, but the buffet food and the entertainment is awful. The buffet food was not a variety. IT WAS THE SAME FOOD EVERY DAY. The entertainment was composed of foreigners and di not know the dances not represented the history of the country.
RAFAEL
RAFAEL,2 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 6 月 15 日
Beach and Pool very nice everything else one star.
Vladimir
Vladimir,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Evelyn Francheska Cuyar
Evelyn Francheska Cuyar,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 14 日
Pros- The property is stunning. Perfectly located on a beautiful beach. Rooms are spacious and mostly clean. There were a few stains on bedding, but the staff was responsive and changed it. Drinks were readily available. Staff members speak a variety of languages so it was helpful for us non Spanish speakers. Get a massage on the beach. It was excellent!
Cons- The food wasn't great at all. It's edible. The fruit was the best of all. There wasn’t much communication about what was happening each day. We had no clue and only stumbled upon a few things. They should offer an agenda at least a board in the front so folks are aware. The timeshare presentations get you at check-in so beware. The electricity went off for 3 hours no generators. Restaurants are on rotation and were weren’t able to try all of them because we didn’t know that. They need an executive chef to spice up the menu.
Yarkenda
Yarkenda,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Glenny D
Glenny D,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
La recomiendo sus empleados son excelentes en el servicio
Rafael Ivan
Rafael Ivan,2 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 6 月 10 日
The staff in reservations needs to be friendlier and welcoming. They also lack basic communication skills.
Angelita C
Angelita C,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Roberto A
Roberto A,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Pedro
Pedro,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 5 日
angel
angel,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Good
Armando
Armando,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 1 日
Juan A
Juan A,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 1 日
The hotel was very nice for how old it was. There is no food available anywhere on the resort past 10pm. They do have room service, but the food was terrible. We tried multiple things on the room service menu and they were all gross. There is only 3 restaurants besides the buffet and you have to have a reservation and we were only able to get one reservation for the entire week we were there because they only serve 10 people every 2 hours for 4 hours, so we had to eat at the buffet the whole time. The food was not very good and it is closed after 10pm.
The staff was very unkind to Americans. Us and 2 other American couples said the same thing. The staff members were visibly rolling their eyes at us when we requested simple things like drinks or snacks. They did not appreciate that our spanish wasn't very good. We were told that this resort was great for people who didn't speak a lot of spanish because english was spoken at this resort and that is not the case at all. We know enough to order food and drinks and have light conversation, but we aren't fluent. We were told that this resort was very good for American tourists because english was spoken at this resort.
The rooms were kept very clean and tidy and we did appreciate that a lot. The cleaning staff were the nicest staff members we encountered. They do enter your room to bring you gifts if you are a Viva club member and I did have someone walk in on me while I was changing. They just scanned their card and walked in.