My stay was good. The soap dispenser was out of soap, but we only stayed 12 hours for a concert so not long enough for us to care. However, on Monday when checking my card, I noticed two charges of the same amount that for the same stay of one night. I called and had the unfortunate luck to get Scott on the phone. Who first jumped down my throat and told me off about not allowing enough time (only 1 business day) for the transaction to properly post to my account and before I could pose what i was calling about. I was calling to dispute the 2nd charge. I asked for a manager and dont believe I was transferred correctly so I called back. He picked up the phone and when i asked who i was speaking with he just atuomatically transferred me away again. Again, to the wrong extension. I called back a 3rd time and still didn't get a manager and was told to dispute my 2nd charge with my card provider. Scott said he was too busy to listen to my issue and provided the worst service I have ever experienced in my 42 years of life. If I was thinking of a return stay, that is gone after the most unpleasant interaction with the rudest human on earth. He should find a different job if he can't answer the simplest of questions with poise and during high traffic times.
Katherine
Katherine,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Brad
Brad,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Roxanne
Roxanne,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 20 日
Okay Stay
The atmosphere was nice, there were no robes in our room and the bed was extremely uncomfortable. It sank in the middle, it felt like I was trying to roll out of the middle all night long.
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 19 日
Roozbeh
Roozbeh,6 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Penny
Penny,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 14 日
Adam
Adam,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Convenient and beautiful
Beautiful hotel! So many perks with the happy hour, valet parking and good sized room!
Only recommendation is that the public restrooms in the lobby area be cleaned more often. Absolutely gross at 9am on Saturday morning.
Jessica
Jessica,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Brandon
Brandon,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Noah
Noah,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 6 日
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 2 日
Expensive parking
Parking is a nightmare
Robert
Robert,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 31 日
Jennifer
Jennifer,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 26 日
Bra läge!
Mycket bra läge. Rymligt rum. Upplevde personalen i receptionen som irriterad och stressad.
Frukosten var mycket bra med väldigt trevlig personal. Missa inte att beställa omelett!
Läget var perfekt vid tåget som gick till Mall of America.
Camilla
Camilla,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 25 日
clean the vents!
Ashley
Ashley,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Lynde
Lynde,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Good experience, good room selection
Clean, friendly staff and easy walk, street level, or skyway to Target Center.
L
L,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
taylor
taylor,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 23 日
Wasn't impressed from the time we checked in. The lady that checked us in sent us to a room that was already occupied. Once we went back down and got the correct room figured out all was good until we went to shower this morning. There was no shower curtain. Messaged the front desk and it took about an hour for them to bring one up to us