The customer service was great! The only issues we had were dirty sheets and the toilet was leaking water all over the floor. Other than that, it was alright
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 26 日
Mary
Mary,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Giovanni
Giovanni,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 17 日
Run down and staff not trained for emergencies
The inside of the building was very run down. Breakfast was one of the saddest I’ve seen.
A tornado siren went off the night we were there and the person at the front desk had no clue about safety. He seemed confused with why people were coming downstairs while the sirens were going off. He also suggested we sit in the front room. The front room was all filled with large windows. Staff should be trained what to do in weather emergencies.
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 16 日
One of the better places to stay
Have stayed at this hotel below. Really enjoyed the bed. Definitely showing it’s age but fine for an overnight stay. Breakfast was so so quality-wise (too carby/sugary) but there were eggs and English muffins so that was good. Coffee was good too.
Beatriz
Beatriz,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 14 日
The stay was nice. Would stay again
Mareshah
Mareshah,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
A good choice
Perfectly fine, fast check-in. No muss no fuss.
brian
brian,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 9 日
Less than satisfactory
Not very clean
Breakfast horrible
Received room heys in a used/dirty envelope keys had dried food on them
Jennifer
Jennifer,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 3 日
William
William,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 28 日
Stay somewhere else.
While this hotel was reviewed high, it was not what was described previously. My room had an unknown liquid flung across the wall and dripping down that had maybe been cleaned at some point. There was a large stain on the carpet just inside the entryway. Breakfast was lackluster and somewhere in my hallway was a smoke detector that would beep periodically enough to be very annoying. I would not stay here again.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 23 日
The room was very clean and comfortable.
David
David,1 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 16 日
We have stayed several times in the last year. While I absolutely adore the pillows, I was less than impressed with the facilities and breakfast this time. The accessible shower had many strands of hair in it. The in room hot tub was slightly dirty and not all of the jets worked. For the first time, I was not pleased with the breakfast. We ate around 9 on a Sunday and nearly every single hot item was empty, the waffle mix was empty, and the one juice pitcher was also nearly empty. A staff person came in and glanced around the room, but did not restock anything.
Geoffrey
Geoffrey,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 13 日
dillon
dillon,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 8 日
Destiny
Destiny,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 7 日
We prefer to stay at the Comfort in Marion, but we occasionally stay at this one due to it being closer to my mom's. I can't believe they are both Comforts. This one is so dark and dreary and rundown looking. The parking lot is dark, the lobby is dark. The room was clean, but you course signs of wear throughout the hotel. The breakfast area was small and also dark. Limited selection compared to Marion. Just pay the extra money and stay at Marion, avoid this property.
Traci
Traci,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 4 日
russell
russell,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 29 日
Great staff that was friendly and understanding after a scheduling mix-up over the holidays. Would definitely stay again.
Marcus
Marcus,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 28 日
Great customer service
Daisy
Daisy,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Rocky
Rocky,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 12 月 16 日
真实旅客
2 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 12 月 16 日
The staff we encountered were rudely disrespectful to my wife.
Bill
Bill,1 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 12 月 14 日
I’ve stayed in Carbondale many times but not at this property. I knew it was an older property. We didn’t have hot water for shower and our toilet ran all night. A basketball team on our floor were yelling, slamming doors and smoking weed. There were no vending machines on our floor or lobby. The only positive was comfortable bed.