Where to start… we stayed here for 4 nights, we spent a entire day up in the mountains at the snow only to come back and find the windows open in our room and the room absolutely freezing! Tried to turn the heater on but they had restricted the use of our heater/aircon. Tried calling reception but no answer as it was getting late, so we froze all night and had barely any sleep. Tried to find a spare blanket in the cupboards and there were none, our doona didn’t even have a cover on it the whole time. No spare towels either. Our microwave didn’t work so the meals we brought couldn’t be cooked. Their website states laundry service and facility’s. Asked reception where we could wash our washing and they point to down the street at a laundromat. We were not walking down the street with our dirty undies and socks! All electronics in the room were very dated. Room service did not come and give us fresh sheets or towels on the 3rd day as stated on their website we had to call and ask. But the main thing was the heater, they control your heater from down stairs, they can turn it off when they please and change the temp on you. Asked them to turn it on for us as we were freezing only to get to hot and then not be able to turn it off!! Absolutely ridiculous, we are paying for the room and the amenities we should be to use the heating whenever we like and turn it off when ever we like!