The hotel actually has two sections on two sides of the bridge. We were expecting to be on the water side but was disappointed. The room only has a small window facing the back of the hotel. Nothing impressive at all. The staffs were not helpful on anything. We were asked by the front desk to go across the bridge to make booking at the hotel restaurant.
真实旅客
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Birthday celebration
We stay for one night ,everything ok
Only fan was not strong enough Bed were comfotable but bit small
We enjoy breakfast and 2 hours free access to pool ,saunas ,jacuzzi .
Aneta
Aneta,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 20 日
Terrible room
Before going to sleep, there was an evident dip in the bed to one side. When I got into bed, it was two singles together, which I know is common for hotels but these mattresses were polar opposites. One was extremely used & dipped in the middle & the other was rock solid. I asked to change rooms & although rooms were free, none were clean. There’s also a smoke detector wit a flashing LED above the bed which lights up the room when in complete darkness. AVOID room 45 at all costs. Issued my concerns at checkout & over email & nobody is interested, only wishing my return which will absolutely not be happening. Aesthetically the hotel & grounds are fantastic but in reality, they are worn, tired & past their best.
Lee
Lee,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 7 日
Nerys
Nerys,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Overnight stay.
Sarah
Sarah,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 26 日
Duncan
Duncan,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 25 日
Jim
Jim,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 2 日
Nice place, but......
The reception staff member was very good and friendly. We were pleased to have accommodation on the island. Very unhappy that guests had to pay for the leisure facilities outside of a 2 hour window of 7am - 9am. Especially as our plan was to relax in the jacuzzi between check in and dinner. I was not prepared to pay £30 for this, despite a long drive to the hotel.
The room we had had good views. No hand soap was supplied. It was in need of painting.
The food at the on-site restaurant was quite good and the pricing of the food was just above pub restaurant prices, although the wine was overpriced and the drinks choice was fairly limited. Clearly the serving staff need more training as one didn't know what they were serving. The lamb was described as "some kind of steak" when it was brought to the table.
The following day, we were out all day and returned around 9pm, to find that the room had not been cleaned, towels changed or courtesy tray replenished. We had to cross back off of the island to tell the reception that we lacked certain items and report the issue and were told that they had a note to say housekeeping wasn't done because they were short staffed.
Given that we were out all day until late, the hotel had plenty of opportunity for the staff who were available to carry out the tasks.
Apart from "sorry" there was no other recognition that we were inconvenienced.
Overall. Nice place, nice people but further investment in training and decorating required.
Robert
Robert,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 22 日
poor
Disappointing Experience — Poor Value for Money
I stayed here on a business trip and was very disappointed. The internet didn’t work, which was unacceptable given I was there for work. The bed was poorly made and not clean, one of the power sockets didn’t work, and the TV remote was broken. For the price, the quality was far below expectations. I would not recommend this place, especially for business travelers.
Margherita
Margherita,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 21 日
Fantastic looking on the outside. Awful on the inside
chris
chris,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 9 日
We struggled to find a hotel near YSP. This place could really do with a major upgrade. The grounds are lovely. Staff were friendly but the place is in dire need of improvement. A bit stuck in a time warp. Needs new everything!
Sheridan
Sheridan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Loved our stay here
Rashdah
Rashdah,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 4 月 27 日
Rika
Rika,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Steven
Steven,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Extra cost for spa facilities.
Excellent rooms. The only downside was the spa facilities was not included in the price except between 7am to 9am it was an extra £20 to £30 per a person at all other time which i thought let down the hotel. I would of not booked it if i knew there was an extra cost.
Jonathan
Jonathan,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
The location was stunning and very picturesque. The spa and swimming pool view was fabulous. The hot tub location and view was amazing.
Breakfast was very simple and traditional but quality was good.
The massage quality and type of massage ( deep tissue) disappointed us as I usually get an hour very professional Thai massage by half price!!!
Babak
Babak,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 13 日
David
David,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Dream place
Wonderful food, very nice staff, excellent room with huge tub and separate shower, excellent bed.
Ian
Ian,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 9 日
David
David,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 6 日
Very good very quiet
Adam
Adam,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Great stay
Just nice overnight stay breakfast great
david
david,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 27 日
Bad - Avoid!
Photos misleading, there is a new part of the hotel so didn't stay in the hotel shown on photos. Rooms very basic, food bad, zero breakfast left at 9.45, apart from bread & cereal. Service poor and whole hotel is run by youngsters who moan about having to be there. Tables never cleared so surrounded by used plates and glasses in restaurant and lounge. Not recommended! Very low standards and definitely not 4 star!
lisa
lisa,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 22 日
Very tired needs some investment
Poor WiFi
Medioca food
Service was good
Wouldn't stay again