When I checked in they gave me a room key and sent me to a room that was already occupied. I walked in on someone else.
After that traumatic experience I went all the way back downstairs with all of my bags.
Then without apology they sent me to another room. That room reeked of cigarette smoke even though it’s supposed to be non smoking. So back downstairs I have to go, carrying all my bags again.
Then again without apology they sent me to a room where half the things were broken and it only smelled mildly of smoke (they had left the window open to reduce the smell). It was 10pm and I had no where else to go so I stayed in that third room
I immediately requested to cancel the 2nd nights stay, but they said I had to talk to hotels.com. I spent an hour talking to hotels.com who insisted that there’s nothing they could do and that the hotel itself needs to approve the cancellation. The hotel owner continued to insist that they couldn’t cancel and only hotels.com could cancel it. I spent an hour trying to figure it out that night until past 11pm. Then I had to spend another hour the next morning (waking up at 6am). This is all while I’m supposed to be getting ready for a business conference and have other work to do.
There’s more to this horrible story but the end result is that i had to pay for two nights even though i only stayed one. Turns out hotel manager was lying the whole time and could have easily refunded it. Just greed.
Person at front desk was named Pinal
Adib
Adib,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 14 日
Lila PM
Lila PM,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 27 日
Erin
Erin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Chris
Chris,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Clean, comfortable. Friendly staff.
Very comfortable bed. Clean room. Very friendly staff..
Arlene
Arlene,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Vicky
Vicky,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 20 日
Kishauna
Kishauna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Elizabeth
Elizabeth,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Victor
Victor,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Sheridan
Sheridan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Stayed in a suite. Had a jet tub. Seemed very clean. NO BEDBUGS. Second time I’ve stayed and will most likely continue to in the future
Chris
Chris,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
We stayed 3 nights family of 4.The front desk staff were amazing! They made sure we had everything we needed and were so sweet to our kids. You can tell that they work really hard to keep the hotel in top shape and visitors happy. The property was clean and the pool and hot tub were very nice.
Carrie
Carrie,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 24 日
The front desk people were awesome. They were there to serve you. They were very family friendly. The breakfast was friendly that was always there. Somebody cleaning any kind of messes whatever you ask for they tried to help you with and they all had a smiling face great place. We will stay there again.
Carol
Carol,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 21 日
Jesse
Jesse,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Staff was very nice upon checking in.
joan
joan,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 3 月 19 日
Central location in town
Carrie
Carrie,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 17 日
Rona
Rona,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 10 日
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 1 日
First room had no vanity light, got moved. Whole place was dirty, unkept and pool and hot tub dirty and did not work.