I really love this hotel and set up but there is a serious issue with plumbing. I stayed here a month ago and the handle fell off of the bathroom sink.
This trip, the plunger in the sink didn't work and when I was finally able to pull the plug, all of the water fell to the floor. I had to wait an hour for a young guy to repair it. That meant me sitting in the room.
Finally, I took my evening shower and the tub stopper didnt release so my shower meant I ended up standing in 2 inchecs of water.
This hotel needs professional support by a plumbing company.
Also, how could the hotel maid not notice any of this? It's bizarre to the point that maybe I was given the room as revenge for my previous review (in which I pointed out the front desk personnel as a bit snooty.
It's a great hotel and set up, beautiful grounds and super great restaurant that gives room service. I've stayed there 5 times and I'll stay again without question.
Using a third party to pay for your room, prevents the hotel from giving any kind of rebate or doing anything special when you encounter a real problem.