Upon entering my room, several issues immediately became apparent, significantly impacting my stay:
Ineffective Air Conditioning: The AC unit failed to cool the room adequately, and a "check filter" indicator was visible, suggesting a lack of maintenance.
Non-functioning Lighting: The main room light was inoperable.
Pest Infestation: Immediately upon entering the bathroom, I discovered roaches crawling on the wall. I took a picture to document this, and upon reviewing it, I was further disgusted to see significant fecal matter around the toilet.
Refrigerator Malfunction: Everything placed in the refrigerator froze solid, rendering it unusable for keeping items chilled without freezing them.
I reported these issues to the front desk, but the staff showed a concerning lack of concern. Despite multiple attempts to speak with a manager, I was repeatedly told they were unavailable ("not here" or "on a conference call") and my requests for a call back went unfulfilled.