We were in Wheatland for our 13 year old son's baseball tournament. There was also a truck rally that was going on that weekend that we didn't know about. The hotel was full of Rally goers, that were really just there to party, rev their truck engines, burn out and race through the parking lot.
When we brought this to the attention of the front desk, we were basically brushed off and told they couldn't hear anything. After hours of the partying and loud noises we had enough and decided it was best to change hotels.
After asking the front desk for a refund due to the chaos that was happening we were told no due to the 24 hr cancelation policy.
The hotel did nothing to try and mitigate the noise or anything that was happening. We will never stay at this hotel again.
Trisha
1 晚家庭旅行
10/10
Raymond
1 晚行程
10/10
CHRISTOPHER
1 晚行程
8/10
Terry
1 晚商务旅行
8/10
N/A
Mona
1 晚家庭旅行
10/10
Very clean and modern. The staff was very friendly!
April
1 晚浪漫旅行
10/10
Paula
4 晚行程
10/10
Very updated. Likes everything
Cheryl
1 晚家庭旅行
10/10
Accidentally reserved a smoking room but it was clean. Staff was very nice.
Sallie
1 晚浪漫旅行
10/10
Maybe you’ll FINALLY get my message about my earlier request for a refund from the holiday inn express back over a week ago!!!
Nothing has been responded too since my numerous requests.
Since your last changes, as an operation, you have SUCKED!
I used to be able to call hotels.com customer service and immediately take care of issues. It’s now impossible.
I guess it’s time to switch to a different app for hotel booking . But then you probably wouldn’t notice because your customer relations are now non-existent
Gerard
1 晚家庭旅行
10/10
Friendly staff and great breakfast.
Kristen
1 晚浪漫旅行
10/10
Great breakfast after a quite nights sleep. Friendly staff.
Kristen
1 晚浪漫旅行
10/10
Very nice staff. Clean, quiet and comfortable.
Phillip
1 晚行程
8/10
This is an older place, no doubt. It isn't shiny and new, but it's functional and the people running it do their best in msking your stay comfortable.
The morning breakfast was surprisingly good. It is a short walk to an outstanding Mexican restaurant just beyond some trees. Very convenient.
Bob
1 晚浪漫旅行
10/10
Thomas
1 晚行程
8/10
Comfortable room.
Debbie
1 晚家庭旅行
10/10
Raymond
1 晚行程
10/10
Bryan
1 晚行程
10/10
Excellent staff! Even gave me a gift basket upon check-in!
Wade
1 晚行程
6/10
Disappointed. Pictures much better than actually there.