Fantastic stay at Beach Villas & Ocean Suite
此住宿声明已执行下列清洁和消毒规程：新加坡 SG Clean。
别忘了，集 10 个印章，送 1 晚奖励*住宿
可提供折叠床，收费为每天 SGD 82.93
全套早餐需另收费，成人大约 SGD 32.96，儿童大约 SGD 16.48
住宿确认已执行下列清洁和消毒规程：新加坡 SG Clean。
Will be our Last visit. Lots of mosquitoes. sofa has dust mites or bugs..wife and children got bitten.
Kee san, 全家住宿 1 晚, 2020年11月15日
Beach villa has direct access to pool which was the plus. Otherwise service is so-so, long waiting time for buggy service. Butler hotline is impossible to get through on a couple of occasions. They will send your food delivery to your room thou.
全家住宿 3 晚, 2020年10月31日
A view into the sea aquarium, able to lie in the bath tub and sleep with view of the fishes, excellent experience !
浪漫之旅住宿 1 晚, 2020年10月11日
Ocean Suite 0908 is an entirely different product from what ocean suite is marketed online. The deco was tasteless and disturbing, although apparently it was a so-called designer suite. If I had seen the real pictures online, I would definitely not have booked the room. The breakfast arrangement with a nearby restaurant is diasastrous. The delivery was 30 minutes late, the order was wrong, and the food was cold. If the hotel decides to work with the restaurant to provide breakfast due to covid-19, I believe the hotel also has the responsibility to monitor the quality a little? I complained to the front desk when I checked out, the staff just told me "thank you it's done."
全家住宿 1 晚, 2020年08月13日
Apart from the impressive aquarium view in the room, nothing else is pleasing. From booking to checking in, no information was given. No telephone to call for enquiries. No and VERY late response to email queries. Checking in experience was below 3 star. Staff not friendly nor smiley. For such a premium rate at such a premium hotel, it’s so amazing to receive below par service standards. Even concierge and so called butler service was very unreluctantly showcased. No mention of butler during check in. Nothing at all. The only thing was, “provide credit card for holding deposit and sit there and wait”. When I asked about butler service, the staff gave me a blank look and 3 black birds flew across. Butler? Ya I waited for 15 minutes of more. If you want to provide butler service, please reference check with St. Regis. Again, like I said apart from the aquarium view, everything else in the room is decent and definitely expected. Nothing impressive. From the attitude of your reception table, I noted that there’s no passion in the service line at all. Not expecting VIP treatment (but at this price, honestly it SHOULD BE), but at least display basic good service. Utter disappointment at other RWS hotel I’ve stayed this weekend - Hard Rock. Service totally suck!
住宿 1 晚, 2020年03月26日
There are two things we were not happy with, we spent 1 hour and 45 minutes to check in, that’s not acceptable and don’t see any special reason. Plus, we have requested to have adjacent room and they have replied us in email that is noted and will be arranged if is possible. But staff in front desk said no such note or request for our booking, so they can’t arrange it on our first night staying.
全家住宿 5 晚, 2020年01月04日
Checking in staff was very rude.The room smelled like sewage. I have asked to improve it but they couldn’t do anything. We needed to use buggy to go nearby. I have needed to wait buggy 30 minutes at the Resort world Sentosa. But service was terrible.They were bureaucratic. Holly disappointed.
tos, 全家住宿 4 晚, 2019年10月21日
The aquarium view is amazing. We even ordered food to dine in the room instead of going out. The facilities are great too, especially the spacious jacuzzi bathtub within the room. Overall, excellent experience!
浪漫之旅住宿 1 晚, 2019年10月07日
As always this countries to be our go to villa when we are in Singapore. Excellent villa with excellent service as always
Geoffrey, 住宿 4 晚, 2019年09月26日
Bad check in arrangements or procedures.
calvin, 浪漫之旅住宿 1 晚, 2019年08月31日