I did tons of research before Florence. This hotel was highly rated + a good price + an amazing location, so we went for it! I so wanted to LOVE it but hated it at first and then it grew on me. I have listed all the pro's & cons below and the pros far outweigh the cons.
FYI - this is based on our room, the Bruneschelli Suite, room 308.
Pros:
* Very warm & friendly staff
* Amazing breakfast both hot & cold selections - eggs, bacon, breads, pastries, yogurts - everything you could want! Plus fabulous cappuccino!
* They do a teatime with pastries, cakes & tea @ 5pm which is a nice pick me up after a long day of sightseeing.
* Great location: 5-minute walk to SMN train & the Duomo
* Great water pressure in shower, water gets nice & hot
* Super comfortable bed!
* BEAUTIFUL view of Duomo & hotel gardens
* Plenty of closet space w/hangers & shelves
* Safe & mini-fridge in the room
Cons:
* In the Bruneschelli Suite, there are VERY steep stairs (like 10 or so) leading up to bedroom. This was NOT mentioned in room description online.
* NO bathroom upstairs so if you have to go in the middle of the night…good luck!
* Thermostat is hard to work, room gets very warm
* There is no real lobby in the hotel, just a couch by the front door.