My girlfriend and I were in the Cortland area for a baby shower in Freeville, as we live almost 3 hours away (Schenectady area), and staying overnight was a no-brainer since driving almost 200 miles one way was enough for anyone to be tired; so in preparations for our trip, I went on hotels.com to book a 1 night stay at the Best Western Plus Finger Lakes hotel. After checking out and heading home, here’s what I have to say:
Checking into the hotel was relatively easy, but noticed issues with the staff lacking professionalism from the start. The check-in clerk was wearing a SUNY Cortland T shirt, with a durag; if he wasn’t sitting at the front desk, we could have mistaken from for a patron, let alone hotel staff. He was nice, but not very hospitable. Didn’t tell us much about the hotel, where the elevators were, we practically were on our own at that point. You’d think working at a BW they would be in company-branded apparel, and be more hospitable, but apparently not here. It’s sad really.
The room itself was reasonably clean, we didn’t see anything concerning like prior posts on here about the rooms; everything worked. AC was good but needed a dusting, toilet worked, shower was OK, but the TV we had: the remote had issues, and it was hard to navigate. But for one night; whatever. I did notice that the elevators are slower than molasses in an igloo, that was evident as mentioned.
