Our online booking was overlooked.
After a 4 hour drive, we were very disappointed to be downgraded on arrival from an executive family room to a standard room.
The lodge manager gave us excuses and blame instead of taking accountability for their mistake!
We were charged for the executive room price on arrival.
The Air Con unit was disgusting!
Filters hadn't been cleaned for at least 12 months!
The inside of the AC unit was completely blackened and mouldy.
It obviously hadn't been serviced for over 12 months, so despite the hot weather, we didn't use it at all due to health risk.
The walls in our room were filthy!
We lodged a complaint the next morning and were given another standard family room with a clean Air Con unit but offered no discount!
The property and rooms are very dated and basic.
No stove or oven in the room, portable electric element for cooking.
Located very close to The Strand Waterfront, and Supermarket.
This was our first time visiting Townsville!
We don't recommend staying here and we definitely won't be staying again!
Nikki-jay
Nikki-jay,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 25 日
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
The owners and staff were outstanding. The room was perfect for our needs. And it was pet friendly.
Lorraine
Lorraine,3 晚家庭旅行
Wotif真实住客点评
6/10 好
2025 年 3 月 31 日
Location is the key reason to stay at this property. It had all necessities and functional.
Kylie Maree
Kylie Maree,4 晚行程
Wotif真实住客点评
10/10 绝佳
2025 年 3 月 25 日
nice motel. very big room with older furniture but all working fine. comfy bed and good AC.
plates and glasses , microwave toaster and we could do a little cooking inside. good fridge.
near the ferry and supermarket - walking distance.
simple, no frills but good stay.
carmi
carmi,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 12 日
Great value for money. Nice pool. Dogs loved it.
Fiona
Fiona,1 晚行程
Wotif真实住客点评
2/10 很差
2025 年 3 月 6 日
Gabrielle
Gabrielle,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 29 日
I made Llanelli booking I arrived late I informed them of my circumstances and the were helpful
Raymond
Raymond,1 晚行程
Wotif真实住客点评
8/10 很好
2025 年 1 月 21 日
Able to upgrade- nice pool but difficult parking
Wendy
Wendy,1 晚家庭旅行
Wotif真实住客点评
8/10 很好
2025 年 1 月 15 日
Amal Tulus
Amal Tulus,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 4 日
targa
targa,1 晚行程
Wotif真实住客点评
8/10 很好
2024 年 12 月 16 日
Excellent location
Virtually on The Strand, just past the amazing Bayan trees. Spacious room, good shower, with extra touches : crockery and cutlery, and a microwave oven.
Our room was up some steep stairs, but there are other, less precipitous rooms too.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 8 日
Very pet friendly, rated by the dogs. Good sized rooms for family. Clean. Easy to locate.
Ruth
Ruth,1 晚家庭旅行
Lastminute真实住客点评
10/10 绝佳
2024 年 12 月 8 日
A great heritage hotel. Very close to the ferry terminal and an easy walk to the esplanade (lots of cafes/restaurants). Reception was friendly and helpful! Would stay again!
Elaine
Elaine,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 1 日
It was very convenient and close to where we needed to be
Jodie
Jodie,2 晚结伴旅行
Wotif真实住客点评
8/10 很好
2024 年 11 月 30 日
Clean and comfortable for the price point.
Allan
Allan,1 晚行程
Wotif真实住客点评
10/10 绝佳
2024 年 11 月 27 日
Excellent and friendly service at the front desk. The room was spacious, clean and quiet
Donan
Donan,1 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 11 月 19 日
Yongala Lodge Motel On The Strand
I had gone away with my family and enjoyed it. I'm just not too sure if someone other than myself had entered the room while I had gone out for the day. Other than that staff were very hospitable and friendly and were extremely happy to help when needed so I thank them and I'll love to return back. Also pet friendly my dog was extremely happy during her stay also.
Scott
Scott,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 18 日
Loved it ,, also they were very helpful when needed Thank you
wilhelmina
wilhelmina,9 晚家庭旅行
Wotif真实住客点评
6/10 好
2024 年 11 月 17 日
Michael
Michael,2 晚行程
Wotif真实住客点评
10/10 绝佳
2024 年 11 月 16 日
The property was in a convenient location. Provided accommodation for pets and staff ensured that we had everything necessary for a pleasant stay. Everything was clean and carefully maintained. Loved the pool and quiet especially for a central location.