Pleasant and helpful people at reception, who gave us an early checkin to one of our rooms. It was located close to the motorway and had free parking on site.
The rooms were adequate for a one night stay, with tea and coffee making facilities. The showers were very good - pressure and hot. The air conditioner in one of the rooms did not work very efficiently and needed dusting. The mattress was flat and lumpy.
The area outside near the carpark had a lot of rubbish and cigarette butts around. It needed a cleanup. It did not look very appealing, being the entrance to the reception area, which is located at the back of an industrial area.
We expected a better standard from a Mantra/Accor property.
Brian
1 晚家庭旅行
4/10
Would not recommend to anyone. Not as advertised. Reception is in the car park at the rear of a building in an industrial area. No shops or restaurants nearby. Bed was low and uncomfortable. Bathroom was tiny.
Robyn D
1 晚行程
8/10
Jenie
2 晚行程
2/10
Liked nothing property needs needs total upgrade
But the lady at the Reception was very kind and understanding
Anita
6 晚行程
8/10
Rooms are decent but the surrounding area isn't great.
Dan
1 晚商务旅行
10/10
👍
Ryan
1 晚行程
6/10
Aaron
3 晚行程
4/10
The noise from car park and noise from the businesses opposite the mantra. Cleanliness of apartment left a lot to be desired this apartment desperately needs a thorough spring cleaning from top to bottom
I'm at a loss to see how earth they achieve a 4 star rating
Patricia
7 晚行程
6/10
Not bad, lovely staff and generally clean, main issue is the queen bed set-up was two single mattresses put together, which made it difficult for us to sleep comfortably
Reasonable price for what you get though
Caitlin
1 晚浪漫旅行
2/10
This was set at the back of industrial area. There were empty alcohol cans and rubbish sitting at our entry door. It stunk like cigarettes on our floor. Old and not clean.
Dimity
2 晚行程
2/10
The main entrance to the Mantra is like a garage, no security measures for the lift anyone can use. The room smelt like sewerage and the bathroom was unclean with Mould on the ceiling and around the shower frame. Would not recommend this property
Julieanne
1 晚商务旅行
8/10
Sydney
1 晚行程
6/10
Great convenient stay but disappointed with cleanliness and room needs . Dusty, curtains off their hooks , dirty bathroom waste bin .. insufficient kitchenette needs, one fork, no teaspoons , large carving knife !. Reception staff friendly and efficient . Graciously received the feedback about room
Sydney
1 晚行程
6/10
Priscilla
2 晚行程
8/10
It was just the place I needed for the weekend
Cylina
2 晚行程
2/10
Absolutely atrocious conditions filthy. I asked for a refund and was upgraded to a bigger room 408a and the couch was covered in stains. Worst experience i have had at a hotel in my life. This place is more like a housing commission apartment complex so very disappointed
Richard
5 晚商务旅行
8/10
I've stayed at the Mantea several times. It's geographically convenient to where I often need to go in the Hills district. The location - in a commercial area - means it's quiet at night, but also you need to drive to restaurants. Access was a bit tricky the first time - it's vehind a commercial development, but not a problem. I'll continue to return when I need accommodation in the Hills district.
The manager is very friendly and welcoming.
Christine
1 晚浪漫旅行
8/10
Noah
1 晚行程
4/10
This hotel is situated in a business area, so you would expect the room to cater for business travelers. Not so! Our queen room had one chair - a large cushiony armchair. Ideal for a nap.Not an ergonomic chair that would fit at the desk provided! Why would you have a room for two people but only provide one chair - and a totally unsuitable chair? We asked at reception and were told all rooms were like this. A staff member begrudgingly gave us a plastic dining room chair. Do not assume the rooms here are suitable for working on a computer.
John
1 晚行程
2/10
This is a truly dreadful hotel. The reception in the carpark is akin to a parking attendants station. The lift and common area carpets are filthy. The furniture in the room is filthy. The smell was awful. A flimsy internal door separated the room i was in from the neighbour. It was a very uncomfortable experience.
On a bright note, the bed and bathroom were clean. So, if you're cost conscious and don't mind a bit if grime, coupled with an off-putting layout and stench, this may be the hotel for you.
Prehaps it was just me, but there won't be a next time.
Luke
1 晚商务旅行
6/10
This property is in the industrial area of Castle Hill and is not bad for the price. If you need to be in this area this property is Ok but there are better places nearby but more expensive.
We had a studio queen and it was a good size. No lounge and the TV is up high on the wall. I really don't know why they put them so high these days.
The smoke doctors flashed all night and we could't get the aircon to work.
The parking is free and normally secure but one of the doors was broken so it wasn't closed all night.
You can hear cars driving around but that is to be expected due to its position. Overall it is fine if you get a good rate.
Graham
1 晚浪漫旅行
6/10
Sub par on cleanliness. Hair dryer had no switch, shower had leaks and quite a bit of mould, whole room and level smelled of stale food cooking.
Not the worst, and not terrible. But wouldn’t repeat.
Peter
1 晚商务旅行
10/10
On my first night. I got scared late at night and felt ashamed seeking help, my fear overtook my feelings and I seemed helped.
Your staff (Joana) validated my feelings, provided unconditional support and reassurance.
I am forever grateful
Thank you all
Halima
3 晚行程
6/10
More efficient house keeping.
Controls on Air conditioning need to work.
Liked self contained kitchen.
Bathroom water on floor from shower,had to use towels to control .
Ground landscape needs attention.