圣淘沙名胜世界 - 迈克尔酒店 - SG Clean

The hotel rooms are nice and very clean.Room request were not met.Hotel staff who checked us in was unfriendly.He did not update us about our request or any changes until we alert him of our special request.Checking in alone took about 1.5hrs.No smile and from staff and we don't feel welcome to the hotel. Not so nice experience and we decided not to come back to the hotel.

Staff polite Room clean Will definitely come again

Clean and comfortable

The service provided during breakfast was lousy. I paid for 12paxs for buffet breakfast and when we asked for more serving, the staff were not very reluctant to top up for us. Gym and swimming pool. It stated that we need to book during our stay for the services, when we booked, is always fully booked. We looked down from our hotel balcony, the swimming pool only has 2 kids playing. So we went down to talk to the staff and were allowed to swim. Same as the gym facilities. When my daughter called up the operator to check, she was allowed to go in.

I would like to be honest and ask why is this hotel so expensive. I don’t see why it’s so expensive. I paid a total of $2k for just 2 nights. No room service, checkin in was a sheer waste of time. My room was not prepared until it was 6pm! And checkout time was still the same. Ask for cutleries - they don’t have any. They only plastic ones but you have to come down and get it yourself, they don’t send it up to the room. I think Hotel 81 has better service, I kid you not. The pricing is truly unjustified.

Check in was slow , room was not ready . Didn’t accede to my adjoining room request . Will never book through hotels.com ever again.

Unable to book anytime slot for the swimming pool at all for the entire trip. No in room meal service too. Was told that it was due to COVID-19 although I cannot really understand how COVID-19 impact room service meals.

Valet and greeting staff very good. Check in hopeless - everyone checks in at the same time, and waiting for more than an hour. Should use pre-arranged time-slots, and / or on-line check in. Room good, breakfast ok. Impossible to book time slot for pool - may as well not have a pool. Even though booked for three in a room (2 adults, one child) - no additional bed provided (need to pay extra). To be fair, hotel did provide one when we explained the situation.

Huge guest room with clean condition. Even though our kids mostly spend their time inside the room, they never feel tired.

The hotel surprised us with the swan n balloon on the bed as we went there for our wedding anniversary. Room is clean and services were great! Thank you for all staff