Was there 6 years ago and it was GREAT. So, back in MKE we booked again. This time: a huge disappointment.
We booked for 4 nights. Room was fine, but already after the first night we noticed that housekeeping hadn’t been in the room while we were out. After the second night we saw the same, so I went to the lobby and asked if housekeeping could stop by. Just to take the trash out and stock up on coffee and toilet paper. They agreed and promised to ask housekeeping to stop by.
After the third night they still hadn’t been around, so I went to the lobby again, where they gave me some more coffee and apologized. While I was there they called housekeeping and asked them to freshen up the room.
After the fourth night – still nothing – so toilet paper was on ration and the trash was overflowing. Potawatomi is a big, busy hotel, but it really seems like the vast majority of the staff just don’t give a damn.
Another really annoying thing is that the shortest way from the hotel to the parking facility is straight through the casino. Six years ago we just walked. Now there is security at both ends with metal detectors. That’s fine and for everyone’s safety, but when you get picked out because you have a car key in your pocket twice a day for the better part of a week, it gets annoying.
It feels like guests are seen more as a threat than as customers. The first lady I talked to at the lobby, when I asked for housekeeping the first time asked for my ID to run the request. Never again