Wasn’t please that with the money I paid for the room there wasn’t an actually person at the desk. I believe if you aren’t going to pay someone to be a the counter to assist then the cost should be much cheaper. Right there is 1/4 your cost to operate so please do the math and be than much cheaper. I think being a business in the community you have an obligation to hire locals not farm it out to over seas.
James
James,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
etienne
etienne,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 28 日
Sarah
Sarah,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 24 日
1. do not like remote video check in experience
2. Power outage affected early morning breakfast preparation
Loren
Loren,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
arne
arne,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Eduardo
Eduardo,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Librada
Librada,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 22 日
Could be better
Check in was a virtual agent. I arrived about an hour before check in time. I figured I'd see if the rooom was available but it wasn't. No problem, I asked if they could recommend a restaurant on the nearby river and the agent said there was a grocery store across the street where I could get food. Really? I came back later and ittook a long time to check in. I guess the issue was with connectivity as she was in Columbia. Is Best Western that greedy that they have to outsource this work? This lack of personal touch was very disappointing. The rooms also could use more attention. The lamp by the beds didn't work. We figured out it was the outlet and had to mive the beds to plug it into another one. Seem tje cleaning staff should have noticed this.
Susan
Susan,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 20 日
david
david,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
I like this hotel in Petaluma it’s always clean and comfortable.
Anthony S
Anthony S,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Cathleen
Cathleen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Petaluma
My stay was perfect
Patrick M
Patrick M,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 9 日
Sonoma visitor
It was comfortable but the desk lamp and coffee maker stop functioning after the second night.
Ralphetta
Ralphetta,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Excelente
Miguel
Miguel,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 15 日
Jone
Jone,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 12 日
Good for families with dogs
Worked well for weekend stay for our family with multiple dogs in each room. Our room did have animal odor undoubtedly from previous occupants, but not bad enough to disturb our sleep. We have stayed in their pet friendly rooms in the past and odor wasn’t an issue.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 8 日
Mario
Mario,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Good value, comfortable bed, convenient location.
A bit noisy, overall met our needs perfectly.
Melinda
Melinda,3 晚行程
Orbitz真实住客点评
8/10 很好
2025 年 5 月 2 日
Nice hotel wit an excellent restaurant next door. Room was big. Very strange check in via kiosk with a person in Columbia. That really turned me off. What if there is something wrong in the room? Who do I contact.
Larry
Larry,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 29 日
Bed was a double not a Queen. Bathroom was very small.
Did not like having to speak to the manager via a media tower in the corner of the lobby.
Cecelia
Cecelia,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Samuel
Samuel,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 28 日
Stay FAR away
Check was a humanless kiosk with a virtual person in Columbia on the computer screen. My techs were very uncomfortable providing ID and credit card through the machine.
They asked the front desk "manager" who finally came out to leave the rooms unserviced as they were staying two nights and did not need cleaning. One of the rooms was completely gone through and items strewn all over while they were on a jobsite.
When the tech confronted the front desk they had no viable reason to offer.
All night long cars come and go and the noise level was extreme. My techs had stayed at this property a few years ago and it was NEVER like this!
To be honest, a refund should be offered.
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 28 日
Percival
Percival,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 25 日
This hotel is great for us when we visit friends in Petaluma with our dog. Breakfast is included.