Got a room in basement located next to breakfast place. Should have asked for a better view beforehand. Reception desk staff in day time doesn't know the hotel surrounding very well. When asked where is the close by supermarket, he said "I don't know!". No intention to find out for me. So I asked the housekeeping cleaning lady who was standing next to him instead, got the direction successfully.
Suggest cleaning lady and receptionist can rotate their jobs since cleaning lady can answer guest questions more efficiently.
Breakfast hot food not yet ready til 7:20am (instead of 7am).
Hoi Sha
2 晚家庭旅行
8/10
Check in quick and easy, kind and friendly, I am very satisfied
SUN MUI
10/10
It was an amazing experience. Customer service was just outstanding right off the bat. The hotel environment was awesome. Out of 10 I give them an “11”
Pretty hotel with all the important amenities, especially its own off-street parking. The breakfast was wonderful, and the staff cleaned constantly in the public areas form the time we arrived. The room was outstanding, and the bathroom was impeccable, if a little small. will definitely stay there again.
William
1 晚商务旅行
10/10
真实旅客
2 晚行程
10/10
Raza
2 晚行程
8/10
Martyna
1 晚行程
10/10
i’ve been coming here a lot when i’m in New York and it’s the only place i’ll stay
Michele
1 晚家庭旅行
10/10
The staff was friendly and the hotel room was comfortable and clean
B
1 晚结伴旅行
10/10
Felix
2 晚行程
10/10
Overall a good place to stay in that area.
Spacious rooms, comfortable beds and pretty good breakfast.
Evgeny
4 晚家庭旅行
2/10
I had absolutely horrible experience staying at this hotel. The very first night, there was so much door slamming and loud noise coming from outside and room next to me that I was up all night. Called front desk twice and absolutely nothing was done. They moved me up to 3rd floor for the next 3 nights after refusing to cancel the nights and refund the money. The final night my friend after leaving me was cornered by some guy in the elevator, blocking her exit, she finally managed to run out to front desk asking for help , except they did nothing at all, pretty much told her-what you want us to do?! Will never stay here again!
Liudmila
1 晚商务旅行
10/10
Boris
1 晚行程
8/10
I appreciate the friendliness of the staff and housekeeping team. My stay was worth every penny I spent.