Customer service at this hotel was terrible. The bar service at the bistro was a joke. Out of things to make the drinks on their menu. The "bar tender" yelling across the lobby to the Front Desk clerk to ask where things were. Asked the Front Desk for a second packet of coffee for our room so we could both have a cup and were told that they were out of regular coffee. The supply door was left open and we saw a could see 2 large boxes of regular coffee when we passed by. Staff appeared quite lazy and spent must of their time on their cell phones. There was a large stain on the ottoman in our room. Had to cover it with a towel.
Rebecca
Rebecca,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 16 日
Recommended
The check in and check out staff were both very friendly. The young man that checked us in informed us there was a problem with our original room and said he wanted to change us to a new room. He asked if we had a floor preference, and then said we could leave the luggage cart outside the room and he would come get it. My only issue was the room had 2 bottles of body wash and a bottle of conditioner in the shower, and no shampoo. But luckily we always bring our own for backup.
Jennifer
Jennifer,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 26 日
Go somewhere else.
The lack of personality and friendliness from the staff was disappointing. They don’t smile, or give any details about your stay, they barely speak to you and don’t even try to inform you of the amenities. I didn’t know there was an indoor pool, breakfast, coffee or a bar service. I noticed they had all this after I had to walk around and figure it out myself. Need better customer service skills at the front desk. They certainly had don’t care attitudes and hated their job.
Dennis
Dennis,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 15 日
Denise
Denise,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 11 日
Great room - not good delivery of facilities.
The room was excellent.
The facilities not so good.
Laundry room - the Washing machine had black scum inside it - i needed to clean it before i used it.
The drier had lint and hairs within it.
The Starbucks arrangement for breakfast is a joke. This is not well communicated. It says on card "one hot entree" but you do not know what is available. The staff was friendly but not very forthcoming or engaging. on first morning i gave up and had a yoghurt, on second morning i tried again but lost the will to persevere -i had a muffin. so dissapointed in the PROCESS.
Liam
Liam,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 11 日
Alisha
Alisha,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 31 日
Very good
Frailyn
Frailyn,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 20 日
I was checked into a dirty room after waiting 2 hrs to be checked in
Shannon
Shannon,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 19 日
Jacqueline
Jacqueline,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 19 日
Nice
Corey
Corey,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 17 日
Kalyn
Kalyn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 10 日
Nice rooms and fitness area
Wen Ray
Wen Ray,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 7 日
Jordan
Jordan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 5 日
Nickolas
Nickolas,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 4 日
safe stay & good service
Nancy
Nancy,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Debbie
Debbie,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Jacqueline
Jacqueline,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 16 日
Lacking enough staff
The hotel was very good.
It's been years since i have been to a hotel that does not provide free coffee, and when you wanted to buy one they had 1 staff doing coffee, making breakfast, taking orders and cleaning up. This slowed the process quite a bit. Took almost 20 minutes to even order our breakfast.
The rooms were outstanding and very comfortable.
Susan
Susan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 12 日
Location was great, accessible and close to wherever we wanted to go. Comfortable beds, large room.
Nicole
Nicole,2 晚结伴旅行
Expedia真实住客点评
6/10 好
2024 年 12 月 9 日
Disappointed
I was excited to stay at the hotel because of the pool and they had hot breakfast which was an extra cost of $10 per person. The pool was down for maintenance. Never opened and The bistro was closed during the day and evening and there was nobody there to get anything for breakfast. I was able to get coffee by myself. Very disappointed and paying $40 for breakfast and not being able to get anything. Very upsetting. On the positive note, the rooms were clean and comfortable but definitely priced way too much for what you get
Karl
Karl,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 8 日
Nice quiet stay
Ann
Ann,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 8 日
Great stay
Great one night stay
Thomas
Thomas,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 8 日
Christopher
Christopher,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 23 日
Very nice and we would stay there again room was very clean thank you for the stay