The desk staff was nice, easy check in and out. I was informed that the room I booked was no longer available and was given a similar room. The images and reviews online do not accurately depict my room and experience. We arrived later at night, around 10pm for sleep and to continue our travels. We were exhausted.
To be honest, I did not want to remove my shoes or sit on any surface that wasn’t wood or plastic. On the surface, the room didn’t look too dirty, just rundown. The tub was stained, we did not use it. The sink bowl was cracked. The pillows on the bed were flat and the mattress was not very comfortable. We could hear the upstairs occupants walking on the floor, dropping things. Someone outside was playing music and the Caltrain was heard. We noticed door cracks. However, the icing on the cake was when we were awakened by constant car beeping at 3am in the parking lot, which then led to 2 people yelling and cursing outside their room on the property until closer to 4am. Unclear what came out of it, but we definitely did not feel safe in the room. Once we were able to finally get back to sleep, which took a while, we woke up around 10am. We slept in our clothes, then noticed stains on the flat sheet facing down on the underside of the comforter…that we slept on!!! We took images and video of the entire room/contents as past reviews indicate they were falsely accused of damage or theft.
Needless to say, this was the worst hotel experience of my life.