We waited 15 min for anyone to greet us upon arrival. Wi-fi was subpar - at least 3 other guests complained. The manager had to email IT to get it working - she said the wind takes it out. It goes out often. It apparently is the guests problem if you don’t continue to complain about it. No wi-fi means no capability to get/make calls, which could be problematic if you need to contact anyone. We also had moldy toilet paper, which the office mgr blamed on dust around the property. There was a housekeeping woman in the ofc who claimed she cleaned the room but the note in our room said Kevin cleaned it The office mgr essentially laughed in my face when I complained upon check out. I called the Frank Hotel call center and explained the situation and said I wanted some type of refund after she laughed in my face. They sent it off to corporate but suggested I go back to speak with the office mgr if I wanted a refund because corporate likely would not refund it. I went back in to talk to office mgr she said no refund - she called Juanita at their call center, they were discussing the situation as if I was being unreasonable. I asked for Juanita’s phone number, she said it was on our bill (it wasn’t) and, when I asked for it, she said Juanita told her not to give it to me. I would not stay here if you care about having access to making calls or if you want to be respected and not laughed at by both the office mgr and the cleaning staff.