6/10
Everything was great with the check in. Kirra and Lucy were excellent . I liked the customer service except I find it unacceptable that I could not get a receipt upon check out because the front desk agent said the reason was I booked through Hotels.com. This is unacceptable since I have been overcharged in the past.
Also I get receipts from other hotels upon checkout even when using Hotels.com. I am leaving the hotel very annoyed because of this. Otherwise the customer service was honestly great. I did appreciate the late check out from Corey.
Danielle
1 晚家庭旅行