The wifi connection was atrocious and we kept losing the signal and the given password would no longer work after that. The Hotel advertised 24 hour room service which did not exist! They advertised a restaurant, cafe, spa and fitness center which was nowhere to be seen.
The room was smelly, and when we requested for the room to be changed, the manager told us no other room was available. It turned out that we were the only guests in the hotel! And yet they refused to cater to us.
When I called the hotel after my reservation to book a round trip airport transfer, the advertised rate on hotels.com said 1000 rupees. Please note that the hotel is listed as being very close to the airport and claims its perks as an "airport hotel". The manager Mr. Prapul told me the rate was 1,500. I agreed. At the airport there was nobody to pick us up, so I called the hotel and asked them to send a car as I correctly assumed a taxi would have a very difficult time locating the hotel. To avoid that after our very long flight, I agreed to his 1,500 rupees. Upon our arrival at the hotel, Mr. Prapul said, "Oh the rate was only for one way and I would have to pay another 1,500 rupees for both ways and he was willing to give me discount to 2,000 Rupees!!! Seriously?!! It's not that I mind the money. As I said, I was happy to sign up for the airport transfer, as I wanted to avoid the hassle of the airport taxis etc, but once you fix the rate, please stick To it! Charge us 3,000 from the beginning
