From start to finish, our first trip to Dubai (and to the Dukes at The Palm) was absolutely top tier and it will certainly not be our last.
We arrived to the hotel around midnight to check in and the entrance hall was something to see....beautiful. Mary was welcoming, efficient and before we knew it we were checked in and on our way up to our room.
The room was clean, spacious and the only comment i would of had that we could have done with a few more hangers in the wardrobe (but thats the only issue we had the whole time there)
The gym facilities were good, the indoor pool was nice and quiet, and the outdoor pool and beach area were brilliant. Again, only comment would be that there was a lot of towels sitting on loungers that were not in use for well over an hour while people were looking for sun loungers. The food and drink from ULA at the pool area was great, breakfast service at GBR had a goo selection, and the food in the Khyber restaurant was top tier!!!
Room cleaners always had our room immaculate, and even tidied and organised my partners make-up and brushes when cleaning the room.........she was over the moon!
Service from everyone in the hotel was 2nd to none, and Riza assisted us with a late checkout when leaving as our flight wasn't until 0130 the next morning.....it was slightly expensive to keep the room on the extra 7/8 hours, although we would have been struggling if we hadn't.
All in all, couldn't have asked for a better experience!!