Behaviour of hotel staff was very rude. I had an experience that hotel is doing me a favour by allowing me to stay in their hotel. They have excuses for everything. I do not recommend anyone for stay.
Sanjay
Sanjay,1 晚行程
已验证
6/10 不错
2025 年 7 月 13 日
The water park was very dirty and ordered food arrived quite late. Not very good for pure vegetarians either. Lunch and dinner are not imcluded in the hotel expenses and need to be paid separately. Overall not worth the money and locality is also not so good.
Amit
Amit,3 晚行程
已验证
10/10 绝佳
2023 年 9 月 8 日
Needs pest control and appropriate supply of towels.
RAJENDRA
RAJENDRA,2 晚行程
已验证
2/10 较差
2025 年 1 月 13 日
Dirty. No hot water.
Viral
Viral,1 晚行程
已验证
2/10 较差
2025 年 2 月 3 日
Management was very poor
Ayaz
Ayaz,2 晚行程
已验证
8/10 非常棒
2023 年 12 月 14 日
The property is good. The reception communication and response is bad.
Harish
Harish,2 晚行程
已验证
4/10 一般
2024 年 1 月 29 日
The rooms are highly over priced compared to the service then provide. The property and the rooms are just basic. The bathtub seemed like an old broken tub, the jacuzzi switch didn't work. The shower knob turns off on its own, need to keep the knob lifted for continuous flow of water. A 2 star service with a 5 star pricing, that's all I can say.
Jijo
Jijo,2 晚行程
已验证
8/10 非常棒
2024 年 1 月 9 日
Problem: Internet was inconsistent / missing most of the time.
Sunil
Sunil,1 晚行程
已验证
4/10 一般
2025 年 4 月 4 日
Poor maintenance and air conditioning
The room air conditioner was very ineffective. It didn’t cool at all. Moreover even the fan used to operate in extreme speeds either very slow which was completely unusable or very fast. There was no Middle speed. I couldn’t sleep for the full night. Also the toilet seats were broken. Considering the cost of the resort, it’s expected that such things are taken care of.
Ameet
Ameet,2 晚行程
已验证
2/10 较差
2023 年 4 月 10 日
Bad Management and Front staff
We stayed here for 2 nights. On 1st night our AC broke. We called the maintenance and they fixed it and within 2 hours it broke again. We called maintenance and it broke again. When we asked the front desk to give us non AC rooms charges, we were told we should have requested room change. Then we were told we should have called maintenance. When we pointed out that we did call maintenance the manager took the log book to check and then call maintenance to verify our story. The Sr manager on call came in at 11 AM and then was busy on call with someone to see what they can do for us. We paid 30K for 2 rooms for 2 night. We asked for a discount considering we were with 2 children and were sleeping in non AC room in hot weather. But clearly the front staff did not care. They told us we should have asked for alternate accommodations and that it was not their job to give us alternate accommodations. We were being given 2K discount which was not acceptable considering we never got AC and that there was mold in the bathroom. The kids swimming area was unclean and green in color. The adult section was clean and treated properly after close. The wait staff was also good. I am mad at the management for treating guest so poorly and blaming them for not asking to give alternate accomodations or calling maintenance (which we clearly did).
megha
megha,2 晚行程
已验证
10/10 绝佳
2022 年 7 月 9 日
Good stay with family
Jayesh
Jayesh,1 晚行程
已验证
6/10 不错
2022 年 6 月 9 日
The staff was friendly but because there were few of them service wasn’t at its best. The resort was very crowded hence Restuarants were very clean & food quality was okay.
Deepika
Deepika,2 晚行程
已验证
8/10 非常棒
2022 年 5 月 1 日
Water park access
Priyanka
Priyanka,1 晚行程
已验证
8/10 非常棒
2022 年 3 月 11 日
Great stay
Rooms were clean, lovely stay. Many activities available: spa, swimming pool/hot tub, water park for little kids and water slides for bigger kids, playground, huge trampoline, bike riding. Very courteous staff. Hotels.com seems to have the incorrect photos for the executive room, showing that the executive room is a suite when it is actually just a regular room, so we were confused when we checked in. The hotel staff was so kind and gave us the suite room that was advertised in the app for no extra cost.
Areas for improvement: The food was underwhelming, and the mattresses and pillows were not the most comfortable, and they needed more poolside chairs. Overall, it was a great stay.
Jennifer
Jennifer,2 晚行程
已验证
8/10 非常棒
2022 年 1 月 27 日
Good but can be better
The stay was good. But the rooms do need repair. Example: there was a small hole in the bath tub which was oozing out dirt, so we could not enjoy the bubble bath. The balcony door lock was broken and that didn't feel safe at all.
Amit
Amit,1 晚行程
已验证
10/10 绝佳
2021 年 12 月 9 日
ideal for children
very good property in the heart of city. water park was cherry of the trip
gaurav
gaurav,1 晚行程
已验证
4/10 一般
2021 年 10 月 17 日
The pictures shared on Expedia
Amitabh
Amitabh,1 晚行程
已验证
8/10 非常棒
2020 年 10 月 5 日
I loved the room and the view. Barring a few minor issues, my stay was amazing. My primary purpose for this holiday was relaxation and that was achieved in spades. The food was awesome.
The few issues (as mentioned above) were maintenance issues, like the key card didn't work immediately, the tv had problems, the door handle inside the room was broken. But these really were minor issues and we're sorted out immediately by the staff. They also told me that the problems were due to the fact that the room had been inoperative for almost six months.
All in all I had the most amazing time at the resort. Absolute kudos to the staff for their wonderful service all while ensuring that cleanliness, sanitization and all norms for this pandemic were maintained!!!!
Indrani
Indrani,2 晚行程
已验证
8/10 非常棒
2020 年 3 月 3 日
good hptelbutnot in five star class
ok but the staff lack customer friendly ness when we child in girl was superb but the guy with her was trying to act smart.also the breakfast on Sunday had lot of variety but on Monday very few as thr crowd was less they cannot prepare things on the basis of business as the rate of Htl does not change Monday.the staff have no expression on their face .this needs to improve .
data prasad
data prasad,2 晚行程
已验证
10/10 绝佳
2019 年 12 月 9 日
Very central location and staff is very friendly and courteous. Room service and food is excellent.Great value for the money spent.
RD
RD,1 晚行程
已验证
10/10 绝佳
2019 年 10 月 31 日
Spa Facilities not available most other properties