Complaint against the Hotel which collected extra charges of twenty Malaysian ringgit (RM20.00). Such charges should have been collected by Expedia when I booked the hotel room.
Complaint against Expedia which does not follow up my complaint even after I have sent the scan copy of receipt of those extra charges via email.
Of course, the receipt was obtained only after the severe disputes with Hotel.
The Hotel is unreasonable.
Kai Leung
Kai Leung,2 晚行程
Expedia真实住客点评
8/10 很好
2023 年 10 月 21 日
location good for food and pier
Sim
Sim,8 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2023 年 9 月 20 日
William
William,2 晚行程
Expedia真实住客点评
6/10 好
2021 年 1 月 1 日
Like the location, accessible to main sites in Georgetown
Monica
Monica,1 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2019 年 4 月 23 日
真实旅客
1 晚行程
Expedia真实住客点评
6/10 好
2018 年 12 月 20 日
Mehr ein Hostel, aber zweckmäßig
Das Merlin Hotel ist einfach und zweckmäßig für ein oder zwei Nächte. Die Matrazen und Handtücher dünn und durch das Gemeinschaftsbad für die Zimmer ohne eigenes Bad ist es relativ laut, da es ständig genutzt wird und die meisten Gäste die Türen nicht leise schließen können. Die Rezeption hat leider unseren Weckruf vergessen. Das Hotel liegt mitten in Little India und auch die Backpackermeile Love Lane ist fussläufig gut zu erreichen. Max. 10 Gehminuten (auch mit Koffer) zum Swettenham Pier, von wo die Fähren nach Langkawi starten.
Anke
Anke,2 晚浪漫旅行
Hotels.com真实住客点评
8/10 很好
2018 年 9 月 23 日
Rolf
Rolf,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2018 年 2 月 26 日
YULIYA
Hotels.com真实住客点评
10/10 绝佳
2018 年 2 月 19 日
Great find, clean and comfortable and good value
Merlin guesthouse was great, the staff were all very friendly and helpful, they checked each day if we wanted our room cleaned. The room was a good size, with a comfortable bed. Bathroom was a wet room, but kept very clean. Location was good, short walk to many bars/restaurants and the hop on hop off tourist bus had a stop just round the corner.
Sam
Sam,4 晚浪漫旅行
Hotels.com真实住客点评
8/10 很好
2018 年 1 月 26 日
Buono ma non aspettatevi lusso
Buono per il rapporto qualitá prezzo. Splendida vista camera deluxe. Buona anche la pulizia ma... in 3 gg non han cambiato gli asciumani e non ci han dato carta igenica pulita.. che in un 3 stelle é quello che ti aspetti. Il buffet buono ma orientato piú alla colazione asiatica (riso pollo zuppe, etc...) se prenotate qui affittate un mezzo se no siete bloccati in mezzo al nulla, solo un centro commerciame molto turistico in zona. Altra nota. La piscina la puliscono di giorno quando é aperta con gli ospiti.. non si capisce perché!
真实旅客
1 晚行程
Expedia真实住客点评
6/10 好
2017 年 7 月 27 日
Convenient location
This is an OK hotel - nothing outstanding about it and nothing really disappointing about it. The location is convenient and quiet. The staff friendly and helpful. The room is generally Comfortable and OK. There was no minibar but there was a cold water dispenser in the hallway. Bed was comfortable enough. Internet connection was OK. The hotel didn't appear to have any lifts, but the guest rooms seemed to all be situated on the first and second floors, so not too bad really.
First impression was feeling a little disappointed. I'm not sure what the difference is between a hotel and a hostel, but this definitely felt like the latter. The reception is found on the first floor up narrow stairs by the side of the restaurant kitchen.
The staff are really nice and very welcoming, and the room was fine - I'm a traveller, so I am perfectly comfortable in basic hotels (but after Thailand, I thought I would get more for the price).
No, what gives this hotels poor rating was that I was awoken in the early hours by people (shouting or playing video games). The hotel responded well to my complaint after the first night, but when my sleep was disturbed the second night I gave up and moved to another hotel.
I can tolerate a lot with accommodation, but can't stay in a place where I can't get a good night's sleep.
Philip
Hotels.com真实住客点评
6/10 好
2016 年 2 月 4 日
Mathew
Hotels.com真实住客点评
8/10 很好
2015 年 12 月 10 日
The room quite big n clean...i like it
真实旅客
Hotels.com真实住客点评
6/10 好
2015 年 12 月 9 日
Madrussi
Hotels.com真实住客点评
8/10 很好
2015 年 8 月 28 日
Merlin is Clean.
Merlin Hotel has attached shower which is important to our convenience. The entrance is narrow and not so inviting but the room is clean and comfortable. Very satisfactory.
Wong
Hotels.com真实住客点评
2/10 很差
2015 年 8 月 15 日
Bedbugs! Don't stay here!
Worst Hotel ever! Bedbugs, dirty and smelly!! You can stay at the big hotel Bellavista at almost the same price!
真实旅客
Hotels.com真实住客点评
6/10 好
2015 年 7 月 26 日
Eenvoudige accomodatie op goede locatie
Eenvoudig, schoon, zeer kleine badkamer. Locatie prima.
Ontbijten kan lastig zijn omdat de meeste winkels rond 11 uur open gaan en ontbijt niet inbegrepen is.
Jordi
Hotels.com真实住客点评
8/10 很好
2015 年 7 月 25 日
Nothing wrong
Prima hotel: vriendelijk personeel en een private gratis parkeerplek