2/10 很差
2025 年 7 月 31 日
Beautiful hotel – but lack of accountability
We stayed one night at D-Resort Šibenik (July 29–30), traveling with our 5-year-old daughter. Before booking, we called the hotel to ask if we needed to reserve for 3 people, since our daughter would sleep in our bed. We were clearly told that booking for 2 was enough. Based on that, we booked a room for two and added a note mentioning our child.
The hotel itself is stunning, very clean, and the staff welcomed us warmly. However, during check-in, we were informed that an extra €50 would be charged for the third person. We explained the phone conversation, and the receptionist seemed to acknowledge our position.
At check-out, another staff member insisted on charging us the €50, claiming their colleague had only said that our daughter was allowed to sleep in the same room. We had communicated entirely in Croatian during the call, check-in, and check-out, so there was no language barrier or misunderstanding. Also, the room was for two people, with one queen bed, and no additional service was provided for the €50.
This left a bitter aftertaste. While the hotel is excellent overall, we were disappointed by the lack of accountability and flexibility when handling a mistake caused by the hotel itself.
Aleksandar
Aleksandar，1 晚家庭旅行
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