Check in took longer than I had hoped. I had a reservation, but got a message from hotels.com saying I canceled it. The front desk said my reservation was good, but insisted on me finding the email and source of email. When she saw it was from hotels.com and not Expedia, she was confused, which took even more time from check in. If my reservation was already in the books as valid, I’m not sure why I would need to spend more time trying to locate all the emails I had re this reservation to find a confirmation number. After being stuck in traffic, I was just ready to get settled in my room. My advice, if you get an email from hotels.com stating you cancelled your reservation, just call the hotel and confirm your reservation is still set, but don’t mention any email or you’ll be delayed at check in.