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Hotel Cristallo Relais Sure Hotel Collection by Best Western

3.0 star property
Hotel with restaurant, near Hadrian's Villa

Choose dates to view prices

At Hotel Cristallo Relais Sure Hotel Collection by Best Western, nestled close to Hadrian's Villa, unwind with a delicious meal at Il Torchio or take in the views from the charming garden. With an outdoor pool and coffee shop/cafe on site, connect to WiFi or sip a drink at the bar.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Airport transfer
  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
  • Business center
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Garden

For families (6)

  • Children stay free
  • Cribs/infant beds (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is CNY721
CNY826 total
includes taxes & fees
May 15 - May 16

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 3 Twin Beds, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 2 Twin Beds, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

Standard Twin Room

  • Sleeps 2
  • Free WiFi

Standard Triple Room

  • Sleeps 3
  • Free WiFi

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The price is CNY850
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includes taxes & fees
May 19 - May 20
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About the neighborhood

Map
Via Maremmana Inferiore Km. 0,500, Villa Adriana, Tivoli, RM, 10

What's nearby

  • Hadrian's Villa Greek Theater - 3 min drive - 1.9 km
  • Hadrian's Villa - 4 min drive - 2.2 km
  • Villa d'Este - 6 min drive - 3.7 km
  • Colosseum - 46 min drive - 33.4 km
  • Trevi Fountain - 47 min drive - 33.4 km

Getting around

  • Ciampino Airport (CIA) - 24 min drive
  • Fiumicino - Leonardo da Vinci Intl. Airport (FCO) - 50 min drive
  • Bagni di Tivoli Station - 5 min drive
  • Guidonia Station - 9 min drive
  • Tivoli Station - 9 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Da Totarello - ‬14 min walk
  • ‪BioDomus - ‬11 min walk
  • ‪Caffe Italiano - ‬2 min drive
  • ‪Ristorante La Tenuta di Rocca Bruna Country Resort - ‬12 min walk
  • ‪Tenuta la Rosolina - ‬11 min walk

About this property

Hotel Cristallo Relais Sure Hotel Collection by Best Western

Hotel Cristallo Relais Sure Hotel Collection by Best Western puts you within a 10-minute drive of Hadrian's Villa and Villa d'Este. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Ristorante dell'albergo, which serves local cuisine and is open for lunch and dinner. Other highlights include a bar/lounge, a snack bar/deli, and a terrace.

At a glance

DONE

Hotel size

    • 50 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 1:30 AM
    • Contactless check-in available
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Handrails in stairways
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Select Comfort mattress
  • Crib/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Ristorante dell'albergo - This restaurant specializes in local cuisine and serves lunch and dinner.

Fees & policies

Refundable deposits

  • Breakage deposit: EUR 20 per day

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 5 nights. This tax does not apply to children under 10 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 7 for adults and EUR 7 for children
  • Airport shuttle service is offered for an extra charge of EUR 70 per vehicle (roundtrip, maximum occupancy 4)
  • Late check-out can be arranged for an extra charge of EUR 30 (subject to availability)

Renovations and closures

The following facilities are closed on Christmas Eve and Christmas Day:
  • Bar/lounge
  • Dining venue(s)
  • Front desk

Children & extra beds

  • Cribs/infant beds are available for EUR 10.0 per day
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 10 per pet, per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September

Policies

Guests can rest easy knowing there's a fire extinguisher on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property Registration Number IT058104A1E402U34V

National rating

This property has received its official star rating from the local rating authority.

Also known as

Relais Cristallo Inn Tivoli

Relais Cristallo Inn

Relais Cristallo Tivoli

Relais Cristallo

Relais Cristallo

Frequently asked questions

Is there a pool at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Yes, there's a seasonal outdoor pool.

Are pets allowed at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Yes, pets are welcome. There's a charge of EUR 10 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Yes, there's free self parking.

Is airport shuttle service offered by Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Yes, an airport shuttle is available. The charge is EUR 70 per vehicle roundtrip.

What are the check-in and check-out times at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Check-in start time: 2:00 PM; Check-in end time: 1:30 AM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 30 (subject to availability). Express check-out and contactless check-in and check-out are available.

What is there to do at Hotel Cristallo Relais Sure Hotel Collection by Best Western and nearby?

Hotel Cristallo Relais Sure Hotel Collection by Best Western has a seasonal outdoor pool and a picnic area, as well as a garden.

Are there restaurants at or near Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Yes, Ristorante dell'albergo offers local cuisine.

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Reviews

Hotel Cristallo Relais Sure Hotel Collection by Best Western Reviews

7.4

Good

8.0

Cleanliness

7.4

Location

7.8

Staff & service

7.0

Property conditions & facilities

Reviews

Verified

8/10 Very good

Serviceable hotel but surrounding area did not offer much in terms of amenities
Margaret, 1-night trip
Verified

8/10 Very good

.
Emidio, 1-night trip
Verified

2/10 Poor

On reflection, this hotel is supposed to be 3 stars but it’s far from it! Bedrooms and bathrooms are totally not up to modern hospitality standards and the food offerings are very poor! One good part of this hotel is Valentina! She knows how to use her customer service skills!
Philip, 2-night trip
Verified

10/10 Exceptional

Recommendable

Great location. Easy parking. Quiet area. Nice to find a place with twin beds to accommodate myself and my two sons. The best thing in the restaurant was the pizza.
Stacey, 2-night trip
Verified

8/10 Very good

All over good!

My family and me stay for 2 days. Easy to reach train station and airport. Over all good experience just need to mention about breakfast services bit poor 😕
Prakash, 2-night trip
Verified

4/10 Fair

Dirty towel shower too small I need take a door out to get oit
Stefano, 1-night trip
Verified

6/10 Good

Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.
France, 1-night trip
Verified

6/10 Good

Good location, awful hotel

First time using this hotel and wouldn’t use it again, the rooms are dirty and not maintained properly! Breakfast options are not great for European citizens! When I complained to the receptionist, I didn’t get a good response, no way to deal with customers! Definitely I will not be using this hotel again!
Philip, 2-night trip
Verified

4/10 Fair

Not what is expected of a Best Western

I had better expectations from this property beign that it is associated with the Best Western brand. The rooms are a bit run down. In my mother's room the shower door came off the rail and it could have been dangerous for her. The mini fridge don't get cold. In our double occupancy room they only left one set of towels...this happened every day of the 3 we stayed. The breakfast was not at all worth it. Go into town and have good coffee and pantries. They served the same tarts our entire stay...so they were old and stale. Then we had dinner at the restaurant one night and the staff was not friendly at all. I got charge 2 euros for the service (odd), then was charged for bread we never got. I wouldn't have been upset, but aside from the mediocre service, the manager was upset I disputed the charges before paying. I run a restaurant and things like this are hard to tolerate. I require all staff to double check ticketa and make sure our clients are satisfied with the charges. I also use to work at hotels and honestly...there was only one person at this place I would hire. Also the rooms had tons of spiders. Thank You Abdul for your friendly service.
Roger Xavier, 4-night trip
Verified

8/10 Very good

Se non si vuole scrivere una recensione dovete dare la possibilità di non farlo da oggi in poi non faccio più una recensione e non dò più una valutazione non e rispetto verso i vostri clienti
Emidio, 1-night trip
Verified

10/10 Exceptional

buono
Yi, 1-night trip
Verified

8/10 Very good

Boa localização, equipe atenciosa, quartos limpos.
Claudete de Lourdes, 2-night trip
Verified

8/10 Very good

.
Danielle Diniz, 1-night trip
Verified

8/10 Very good

Consiglio il ristorante dell'albergo dove ho potuto mangiare anche senza glutine
massimo, 1-night trip
Verified

8/10 Very good

Breve sosta per lavoro
ANTONIO FABRIZIO, 1-night trip
Verified

8/10 Very good

Tres bien

Hotel tres propre et personnel agréable. Chambre spacieuse. Tres agréable.
Cathy, 1-night trip
Verified

6/10 Good

Helt ok

Noe enkel frokost, lite og dårlig kommunikasjon fra hotellets side. Grei beliggenhet, ok hotell.
7-night trip
Verified

8/10 Very good

Hôtel bien situé. Personnel à l'écoute et agréable. Chambre propre. Petit déjeuner correct mais sans plus.
camille, 1-night trip
Verified

6/10 Good

Purtroppo le porte di legno delle camere, con un corridoio che non assorbe i rumori, non sono il massimo per un hotel confortevole. Non siamo tutti uguali, pero' purtroppo esistono clienti che entrano ed escono dalle stanze, sbattendo le porte e questo sinceramente non va bene. Ingresso doccia stretto e scomodo. Inesistenti i dispenser appesi al muro in bagno.
Gianluigi, 2-night trip
Verified

4/10 Fair

Servono tappi per le orecchie

L'insonorizzazione delle camere è pessima. A questo si aggiunga il piano bar al piano terra che fa musica ad alto volume fin dopo la mezzanotte. Colazione: alle 9 il buffet è stato già sbarazzato. Serviti brioche, cappuccino e acqua senza altrw spiegazioni
1-night trip
Verified

6/10 Good

Piscina rotta

Abbiamo scelto questo hotel perché sulla strada, per fare una pausa nel nostro viaggio e riposarci una mattinata in piscina. Purtroppo al risveglio abbiamo scoperto che la piscina era in riparazione. Per il resto il personale è gentile e la camera spaziosa, ma la struttura è chiaramente vecchia.
1-night trip
Verified

2/10 Poor

Old very old

Purtroppo solo poche camere ricondizionate. La maggior parte sono datate e rumorose. Il sonno viene spesso interrotto da chi osssa nel corridoio o chi vede la tv o è in bagno nella camera vicina. È come andare a letto con il vicino.
Gianluca, 3-night trip
Verified

6/10 Good

Goed voor een verblijf op doorreis. Zeker geen vakantiehotel.
jean-pierre, 3-night trip
Verified

4/10 Fair

Instalaciones totalmente diferentes a las que muestran las fotos, ruidoso.
francisco, 1-night trip
Verified

8/10 Very good

Bene in generale. Personale veramente gentile e cortese.
Cavattoni, 1-night trip