I arrived at 9pm
I called to say I was going to arrive at 9pm.
I reserved a 2 bed room.
Also I had reserved the “pay at the property” option.
When I arrived, the hotel was overbooked.
They did not have a 2 bed available. And I had already been charged for the room, before I even showed up. I paid a 2 bed rate and that’s not what I got.
The poor front desk clerk was asking her manager Paula for help, and Paula was not helpful. She was asked to clock out and go clean my room. Because the cleaning service had not done so that morning. Props to the front desks girls at that property. They deserve a raise.
Paola
2 晚行程
2/10
真实旅客
1 晚行程
6/10
真实旅客
2 晚行程
6/10
Jazmin
6 晚行程
2/10
Brandon
1 晚家庭旅行
10/10
Gustavo
1 晚行程
10/10
Gustavo
4 晚行程
6/10
Office opens at odd hours. Can not het anyone at front desk to answer the phone.
MICHELLE
2 晚行程
2/10
No me dieron mis habitaciones..se tomaron el cobro y costo para que reenvolsaran el dinero
Wilmer
1 晚行程
2/10
Sara
1 晚行程
10/10
Maribel
2 晚行程
8/10
alejandra
1 晚行程
10/10
Love it.
Cornelious
1 晚结伴旅行
2/10
Nyssa
1 晚行程
10/10
tomekia
4 晚行程
8/10
Earl
3 晚行程
2/10
Room was not clean
Porsche
1 晚商务旅行
10/10
So great
Nicole
2 晚行程
10/10
Cerita
2 晚行程
10/10
tomekia
5 晚行程
10/10
It is good
Ayman
1 晚行程
2/10
Horrible customer service. Dirty unsafe area. Also charged my card for services not received. BEWARE